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For Companies At a Glance
- Tasks: Provide emotional support and guidance via a 24/7 helpline.
- Company: Join a trusted health network making a positive impact on over 15 million lives.
- Benefits: Enjoy perks like remote work, paid BACP membership, and monthly incentives.
- Why this job: Be part of a leading EAP provider recognised as one of the 'Best Places to Work'.
- Qualifications: Must have a diploma in Counselling and at least 150 counselling hours.
- Other info: Opportunities for career progression and professional development.
Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - hours can be counted towards BACP accreditation.
Day to Day Responsibilities:
- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing 'In the moment support' to callers, adopting a Solution Focused approach and achieving a one call resolution
Essential Skills and Competencies:
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- 12 months post qualification experience
- Registered member of the BACP or equivalent (or COP booked)
- Relevant telephone experience
- High level of computer literacy (MS Office, Word, Excel and PowerPoint)
- High level of organisational ability; ability to work to tight deadlines and targets
- Good communication and customer service skills
Desirable Skills and Competencies:
- Accredited with the BACP or eligible for the accreditation process
- EAP experience
- Experience of working within a target driven environment
Employee Benefits:
- BACP (or equivalent) membership and accreditation paid for
- BACP CBD Hub
- Up to £70 per month for supervision
- Monthly incentives such as weekends away!
- 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Cycle to work scheme after 6 months and successful completion of probationary period
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
- Discounted glasses/contact lenses prescription
Wellbeing Counsellor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellbeing Counsellor
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially the essential skills and competencies. Make sure you can confidently discuss your experience in telephone counselling and how you've handled distressed individuals in the past.
✨Tip Number 2
Network with professionals in the counselling field, particularly those who have experience in Employee Assistance Programmes (EAP). They can provide insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving immediate emotional support. Think about how you would apply a Solution Focused approach in real-life situations.
✨Tip Number 4
Research the company’s values and mission, as well as their reputation as a 'Best Places to Work' organisation. Being able to articulate why you want to work for them and how you align with their goals can set you apart from other candidates.
We think you need these skills to ace Wellbeing Counsellor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your counselling qualifications, relevant experience, and skills that align with the job description. Emphasise your diploma level 4 in Counselling and any post-qualification experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellbeing and your ability to provide emotional support. Mention your experience with telephone counselling and your approach to solution-focused support.
Highlight Relevant Skills: In your application, clearly outline your communication skills, organisational abilities, and experience working under pressure. These are essential for the role of a Wellbeing Counsellor.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Showcase Your Qualifications
Make sure to highlight your diploma level 4 in Counselling and any relevant experience you have. Be prepared to discuss your 150 counselling hours and how they have equipped you for this role.
✨Demonstrate Empathy and Communication Skills
As a Wellbeing Counsellor, your ability to connect with callers is crucial. Practice active listening and be ready to share examples of how you've provided emotional support in previous roles.
✨Familiarise Yourself with Solution Focused Approaches
Since the role involves providing 'in the moment support', brush up on solution-focused techniques. Be prepared to discuss how you would apply these methods during a call.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle distressed individuals or those at risk. Think of specific scenarios from your past experience where you successfully managed such situations.
