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For Companies At a Glance
- Tasks: Be the friendly face of our garage, managing customer interactions and ensuring smooth operations.
- Company: Join Edmonstone Garage, a family-run business with over 10 years of experience in vehicle service.
- Benefits: Enjoy a competitive salary, 28 days holiday, private healthcare, and ongoing training opportunities.
- Why this job: Become part of a supportive team that values your contributions and fosters personal growth.
- Qualifications: Previous customer service experience is preferred; automotive knowledge is a bonus but not essential.
- Other info: Full training provided, and we offer a performance-related bonus at the end of the year.
The predicted salary is between 24000 - 30000 £ per year.
Location: Danderhall, EH22 1QX (Dalkeith, Midlothian)
Salary: £28,000 – £30,000 per annum, DOE (Negotiable)
Contract: Full Time, Permanent
Hours: Monday to Friday, 8.30am – 5.30pm
Join a Company That Values You! Here at Edmonstone Garage - We are an independent, family run business with over 10 years’ experience and friendly customer service. Based in Danderhall, our mechanics are fully trained to repair and service all makes and models of vehicle, specialising in alignments. We’re looking for a friendly, proactive, and highly organised Receptionist / Service Advisor to become the welcoming face and key point of contact at our busy, customer-focused workshop in Danderhall. This is more than a front-desk role — you’ll be central to creating a positive client experience and keeping things running smoothly behind the scenes. If you’re great with people, enjoy a fast-paced environment, and want to be part of a close-knit team that genuinely supports each other — we want to hear from you!
What’s in It for You
- Competitive salary: £28,000 – £30,000 DOE (negotiable for the right person)
- 28 days holiday including public holidays
- Private medical healthcare (optional)
- Company pension scheme
- Supportive and collaborative working environment
- Ongoing training and development opportunities
- End of Year Performance Related Bonus!
Receptionist / Service Advisor – The Role
Key Responsibilities:
- Booking in customers and jobs (full training provided)
- Handling inbound calls, emails, and walk-ins with professionalism and care
- Preparing estimates and managing customer accounts
- Confirming lead times and updating customers on progress
- Managing internal invoicing queries
- Ordering parts and supporting the workshop team
- Collaborating with colleagues to ensure a seamless service experience
Receptionist / Service Advisor - What We’re Looking For
Key Skills & Experience:
- Previous experience in a receptionist, customer service, or service advisor role (automotive experience is desirable but not essential)
- Basic understanding of vehicle parts or willingness to learn
- Confident computer skills and the ability to learn new systems quickly
- Strong communication and interpersonal skills
- Excellent organisation, multitasking, and time management abilities
- A professional, positive, and customer-first attitude
Apply Today
If you’re ready to take the next step in your career and join a business where your work is appreciated and your growth is supported, we’d love to hear from you. Apply now with your updated CV, and let’s start a conversation. No agencies please.
Vehicle Service Advisor / Receptionist employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Service Advisor / Receptionist
✨Tip Number 1
Familiarise yourself with the automotive industry, especially if you don't have direct experience. Understanding basic vehicle parts and services can help you engage more confidently during interviews and show your willingness to learn.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is all about creating a positive client experience, be ready to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Prepare to discuss your organisational and multitasking abilities. This job requires managing multiple tasks simultaneously, so think of specific instances where you've successfully juggled responsibilities in a fast-paced environment.
✨Tip Number 4
Show enthusiasm for being part of a close-knit team. During your discussions, express your interest in collaboration and teamwork, as this is a key aspect of the company culture at Edmonstone Garage.
We think you need these skills to ace Vehicle Service Advisor / Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or receptionist roles. Emphasise any skills that align with the job description, such as organisation, communication, and multitasking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Edmonstone Garage and how your skills can contribute to their customer-focused environment.
Highlight Relevant Skills: In your application, clearly outline your computer skills and any experience with managing customer accounts or handling inquiries. If you have any automotive knowledge, even if basic, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Show Your People Skills
As a Receptionist / Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your communication skills and any previous experience in customer service during the interview. Share examples of how you've handled difficult situations with grace.
✨Demonstrate Organisational Skills
This role requires excellent organisation and multitasking abilities. Be prepared to discuss how you manage your time and prioritise tasks. You might even want to bring a brief example of a busy day where you successfully juggled multiple responsibilities.
✨Familiarise Yourself with Vehicle Parts
While automotive experience isn't essential, showing a willingness to learn about vehicle parts can set you apart. Do a bit of research on common vehicle components and be ready to discuss your eagerness to expand your knowledge in this area.
✨Express Your Team Spirit
Edmonstone Garage values a supportive team environment. Be sure to convey your ability to work collaboratively with colleagues. Share instances where you've contributed to a team effort or helped create a positive atmosphere in your previous roles.
