Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure passenger safety and manage train departures in a fast-paced environment.
- Company: Berry Recruitment connects talent with exciting opportunities in the rail industry.
- Benefits: Earn £12.21ph during training, rising to £16.40ph post-probation; enjoy a free train pass.
- Why this job: Join a dynamic team focused on safety and customer care while gaining valuable experience.
- Qualifications: Customer service experience is essential; prior train dispatch knowledge is a plus.
- Other info: Flexible shifts available, including nights and weekends; temp to perm opportunity.
About Us: Berry Recruitment connects talented individuals with exciting opportunities. Our rail division working closely with a major rail network provider are offering great roles for those passionate about delivering excellent passenger experiences.
Paying from £12.21ph at start of training process to £16.40ph on successful completion of probation period.
Your Responsibilities:
- Responsible for passenger safety whilst boarding and exiting trains.
- Monitor and manage train departures, ensuring safety and punctuality.
- Maintain focus and attention to detail in this busy, safety-critical role.
- Participating in station security checks.
What We're Looking For:
- Face-to-face customer service experience.
- Essential knowledge or prior experience in Train Dispatch roles (preferable).
- Calm and confident communication skills, especially when working under pressure.
- Physically fit and well-presented for active shifts (4-12 hours).
- Flexibility to work different times, including nights and weekends.
- Strong understanding of customer health and safety.
- Able to start work at different locations on the rail network.
What You'll Gain:
- Free train pass for travel to various work locations.
- Opportunity to work morning, evening, and night shifts.
- Paid training to prepare you for the role.
Application Process:
- Complete online tests (focus and customer service).
- Undergo and pass a DBS check.
- Pass drug and alcohol screening and a medical assessment (Same day).
- Join our paid Train Dispatch training course.
This is a temp to perm position with an ongoing opportunity once probation has successfully completed. This role is perfect for someone who enjoys a dynamic work environment and values safety and customer care. Apply now to start your journey!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Train Dispatcher employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatcher
✨Tip Number 1
Familiarise yourself with the rail network and its operations. Understanding how train dispatch works and the key safety protocols will give you an edge during interviews and assessments.
✨Tip Number 2
Brush up on your customer service skills. Since face-to-face interaction is crucial in this role, practice scenarios where you handle difficult situations calmly and effectively.
✨Tip Number 3
Prepare for the online tests by practising focus and customer service assessments. There are many resources available online that can help you get comfortable with the types of questions you might encounter.
✨Tip Number 4
Be ready to demonstrate your flexibility and commitment. Highlight any previous experience working varied shifts or in dynamic environments, as this will show you're well-suited for the role's demands.
We think you need these skills to ace Train Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Train Dispatcher. Familiarise yourself with the key skills required, such as customer service experience and safety awareness.
Tailor Your CV: Highlight relevant experience in your CV, especially any face-to-face customer service roles or previous train dispatch experience. Emphasise your communication skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent passenger experiences. Mention your understanding of health and safety protocols and your flexibility to work various shifts.
Prepare for Online Tests: Since the application process includes online tests focusing on attention and customer service, practice similar tests beforehand. This will help you perform better and demonstrate your suitability for the role.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Since the role requires face-to-face customer service experience, be prepared to discuss specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and confident under pressure.
✨Demonstrate Safety Awareness
Given the safety-critical nature of the job, it's essential to convey your understanding of health and safety protocols. Be ready to talk about any previous experiences where you prioritised safety, especially in a busy environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about how you would manage train departures or handle passenger issues, and practice articulating your thought process clearly.
✨Emphasise Flexibility and Adaptability
The role requires working various shifts, including nights and weekends. Make sure to express your willingness to adapt to different schedules and locations, showcasing your commitment to the role and the company.
