Telecare admin

To provide administrative support to the Telecare Teams. * Maintain all data relating to the clients and the services provided including hire agreements, personal details on our database, VAT exemption forms, equipment, and payment methods. * To process all financial data including raising invoices, creating recurring billing, amending existing billing, raising credits, refunds and cancelling billing for clients. * Responsibilities for raising purchases orders, ordering stock and supplies including receipting invoices. * To support enquires regarding client billing and follow clear debt recovery processes for clients with outstanding debt. * Maintain performance databases to support the ongoing identification of improvement opportunities and support the team’s performance reporting. * Process returned Telecare equipment and archive data as required. * Develop and maintain effective joint working relationships with key stakeholders. * Support the department in ensuring performance and customer service quality targets are achieved and quality standards are continually improved. * Carry out any training relevant to the post, in relation to any existing or future services provided by the Control Centre. * Undertake any other duties as required and commensurate with the level of the post