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- Tasks: Support technical sales by processing orders and answering customer queries.
- Company: Join a small, friendly manufacturing company in Hitchin with a collaborative culture.
- Benefits: Enjoy a stable 9-5 job with a competitive salary of £26,000.
- Why this job: Engage with a dynamic team and develop your technical skills while helping customers.
- Qualifications: Experience in sales office administration or a technical background is preferred.
- Other info: This role is not purely sales-focused; you'll work closely with engineers and the Business Development Manager.
Job Type: Perm
Days: Monday to Friday
Hours: 9am to 5pm with half hour for lunch
Location: Hitchin
Salary: £26,000
Do you have experience of Sales Office Administration within a Technical or Engineering environment? Perhaps you have been an Engineer or Plumber and no longer want to be on the tools? My Client is a small manufacturing company based in Hitchin who is looking for someone to do a Technical Sales Admin role. Whilst this job will be office-based, you will also be expected to liaise with the Engineers on the shop floor to seek out their expertise when handling customer queries. You will be working in a small friendly team and will enjoy engaging with people on the phone and have a resourceful and technical mindset. This skill is essential as some of the questions from customers can be very challenging if you are not from an engineering or technical background. Proven experience in either a production or manufacturing environment is a distinct advantage accompanied with a technical head on your shoulders and a helpful telephone manner.
Duties will include:
- Sales Order Processing
- Answering price enquiries
- Following up on quotations and exploiting new business opportunities
- Dealing with Couriers/ETAs
- Sending out PODs
- Answering general product enquiries
- Technical Support
- Recommending products in line with customer’s needs
- Liaising with internal members of staff
- Co-ordinating urgent product deliveries
- Handing returns of faulty or unwanted products
- Dealing with purchase ledger invoicing and statements
Rest assured this is not a sales role however you will work closely with the Business Development Manager to enhance the level of service and create new openings for the BDM to explore. If you’re keen to hear more, please email your CV to Lynn Higginson-Carter.
Technical Sales Support employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support
✨Tip Number 1
Familiarise yourself with the technical aspects of the products you'll be supporting. Understanding the specifications and applications will help you communicate effectively with both customers and engineers, making you a valuable asset to the team.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be engaging with customers over the phone, having a friendly and helpful telephone manner is crucial. Practice active listening and problem-solving techniques to handle challenging queries.
✨Tip Number 3
Network with professionals in the technical sales field. Attend industry events or join relevant online forums to connect with others who have similar backgrounds. This can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Research the company and its products thoroughly. Knowing their offerings and how they stand out in the market will not only prepare you for potential questions but also demonstrate your genuine interest in the role when you apply.
We think you need these skills to ace Technical Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in sales office administration, technical roles, or engineering backgrounds. Emphasise skills that align with the job description, such as customer service and technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the technical aspects involved. Mention specific experiences where you've successfully handled customer queries or worked closely with engineers.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as problem-solving, communication, and technical knowledge. Provide examples of how you've used these skills in previous positions.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar.
How to prepare for a job interview at CV-Library
✨Show Your Technical Knowledge
Since the role requires a technical mindset, be prepared to discuss your experience in engineering or technical environments. Highlight any relevant skills or knowledge that can help you handle customer queries effectively.
✨Demonstrate Your Communication Skills
As you'll be liaising with both customers and engineers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex technical concepts in simple terms to demonstrate your helpful telephone manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with challenging customer queries or coordinating urgent product deliveries. Think of examples from your past experiences that illustrate your problem-solving skills.
✨Research the Company and Its Products
Familiarise yourself with the company's products and services before the interview. This will not only show your interest in the role but also enable you to ask insightful questions, demonstrating your enthusiasm and proactive approach.
