ServiceNow ITSM Administrator

We are recruiting on behalf of a prestigious client who is looking for a skilled ServiceNow Administrator to take ownership of the current ServiceNow platform, managing upgrades, maintaining plugins, and overseeing workflow processes. You will work within a dynamic & collaborative environment who will support you & provide the best in class training to help you upskill in all aspects of configuration & development. Benefits: Base salary up to £50,000 Attractive pension scheme Comprehensive health insurance 25 days of annual leave (Option to buy more) Funded bursary for your own personal development Huge retail discounts Frequent social events & Incentives Funded ServiceNow Certifications & so much more! Key Responsibilities: Develop and implement solutions for stakeholders Perform business analysis and process optimization Diagnose issues and design effective solutions, recommending system enhancements Customize and configure the ServiceNow platform to align with organizational needs Automate processes by creating and managing workflows, business rules, and scripts Manage user roles, permissions, and access controls Resolve technical issues within the ServiceNow platform Work with IT teams to integrate ServiceNow with other systems and tools Ensure optimal performance and scalability of the ServiceNow instance What you will need to be successful: ServiceNow Administration experience Strong knowledge of ITSM processes Experience with Problem, Change & incident management Knowledge of Supplier & Contract Management Knowledge of ITIL & ISO IT processes & ITIL Certified is highly desirable ServiceNow CSA Certified Minimum