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- Tasks: Coordinate breakdowns and service jobs, ensuring smooth communication with customers and engineers.
- Company: Join a leading company in construction equipment supply, known for excellent customer service and teamwork.
- Benefits: Enjoy a £30,000 salary, 22 days holiday, training opportunities, and a pension scheme.
- Why this job: Be part of a supportive culture that values personal development and teamwork while making a real impact.
- Qualifications: Experience in coordinating technical teams, strong communication skills, and a background in customer service is preferred.
- Other info: This role offers a chance to identify new business opportunities and contribute to the service department's success.
The Company: This company is a major player in the supply and service of construction equipment and plant machinery. They pride themselves on excellent customer service and keeping customer downtime to a minimum. The company fosters a culture of support, teamwork, and personal development. A strong regional presence with a focus on service and efficiency.
The Role of the Service Controller: Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers. Logging breakdowns, inputting engineer timesheets daily, and processing invoices for completed retail repairs. Ensuring excellent communication flow both internally and externally to minimise downtime. Managing customer order numbers, live breakdown updates, and warranty cross-hire machines. Creating and sending estimates for additional work and following up on final costings. Keeping Work in Progress (WIP) low and resolving invoice queries efficiently. Supporting other depot diaries when needed and contributing to the overall success of the service department. Playing an active role in identifying new business opportunities and managing time effectively.
Benefits of the Service Controller: £30,000 basic salary, 22 days holiday + bank holidays, Internal development and training opportunities, Pension scheme.
The Ideal Person for the Service Controller: Experienced in co-ordinating field-based engineers or similar technical service teams. Strong communication and organisational skills with the ability to prioritise in a fast-paced environment. Confident using internal systems for logging jobs and updating timesheets. A team player who is proactive, solutions-focused, and able to stay calm under pressure. Background in customer service, plant hire, construction, or technical support roles is desirable.
If you think the role of Service Controller is for you, apply now!
Service Controller employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the construction equipment and plant machinery industry. Understanding the products and services offered will help you communicate effectively with both customers and engineers, showcasing your knowledge during any discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in a fast-paced environment. This will demonstrate your ability to prioritise and stay calm under pressure, which is crucial for the Service Controller role.
✨Tip Number 3
Network with professionals in the construction and technical support sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position at StudySmarter.
✨Tip Number 4
Prepare to discuss your experience with internal systems for logging jobs and updating timesheets. Being able to articulate your familiarity with such tools will show that you're ready to hit the ground running and contribute to minimising downtime.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Controller position. Tailor your application to highlight relevant experience in coordinating service teams and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you coordinated field-based engineers or worked in a technical service environment. Use specific examples to demonstrate your organisational and communication skills.
Showcase Your Skills: Make sure to mention your proficiency with internal systems for logging jobs and updating timesheets. Highlight your ability to manage multiple tasks in a fast-paced environment, as this is crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention how your proactive and solutions-focused approach aligns with the company's culture of support and teamwork.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As a Service Controller, excellent communication is key. Be prepared to discuss how you've effectively communicated with both customers and team members in past roles. Use specific examples to illustrate your ability to keep everyone informed and minimise downtime.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. During the interview, highlight your experience in managing multiple tasks simultaneously, such as coordinating engineers and processing invoices. Share strategies you’ve used to prioritise tasks in a fast-paced environment.
✨Emphasise Teamwork and Support
The company values teamwork and support. Be ready to talk about how you've contributed to a team’s success in previous positions. Discuss any experiences where you’ve supported colleagues or collaborated on projects to achieve common goals.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially under pressure. Think of examples where you identified issues and implemented solutions, particularly in customer service or technical support contexts. This will demonstrate your proactive and solutions-focused mindset.
