Project Coordinator

Main Purpose of your job To administer the project from initial customer enquiry through survey and quotation to job completion Responsibilities – To manage customer enquiries from initial request through survey and quoting stage to job completion – To raise job packs and files and mark on job board, manage and plan ongoing jobs – To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs – To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirement. – To ensure completed jobs are forwarded for pricing and invoicing procedure – To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required. – To hold and maintain accurate and up to date customer record information – All tasks to be completed in accordance with the Quality Assurance policy and procedures. Knowledge – IT – Microsoft Word Excel and Outlook Skills – Communication – Oral and Written – Organisation and project planning – Teamwork – Flexibility and willingness to change – Ability to understand basic Technical issues Experience – Customer Services background Hours This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 – 4.30 and 9.00 – 5.00 ( will be one week earlies 1 week lates) 1 hour for lunch. Holidays 20 days holiday plus bank holidays 1st year 23 days holiday plus bank holidays thereafter Salary £ 27,000 – £29,000