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- Tasks: Lead a dynamic team in manufacturing and servicing operations, ensuring top-notch production and customer support.
- Company: Join a forward-thinking company dedicated to quality and performance improvements in the service industry.
- Benefits: Enjoy opportunities for training, leadership development, and a collaborative work environment.
- Why this job: Be part of a team that values innovation, efficiency, and customer satisfaction while making a real impact.
- Qualifications: Strong leadership skills and a knack for problem-solving; experience in service processes is a plus.
- Other info: Ideal for those looking to grow in a fast-paced, supportive atmosphere with cross-functional collaboration.
The Production Team Leader is responsible for overseeing all manufacturing and servicing operations, ensuring efficient manufacture, maintenance, repair, and customer support processes, while driving quality and performance improvements across the team.
Key Responsibilities:
- Oversee day-to-day operations, ensuring timely and effective production, maintenance and repairs.
- Work cross-functionally to identify, manage, train, and support authorised Service Partners to ensure high service standards.
- Plan production and servicing operations to maintain high customer service levels.
- Own and continuously improve all processes and standard operating procedures (SOPs) to ensure operational excellence.
- Maximise the output and productivity of the team by streamlining workflows and providing necessary support and training.
- Monitor and evaluate team performance, driving continuous improvement initiatives.
- Manage team, providing leadership, training, and development opportunities.
- Collaborate with R&D, sales, and customer service teams to ensure smooth product support and service delivery.
- Ensure accurate documentation of all service activities and maintain service records using CRM systems.
- Drive customer-focused initiatives to enhance service delivery and support product life cycle management.
Support Tasks:
- Provide service feedback during NPD to ensure ease of maintenance and support.
- Collaborate with R&D to design products with operational efficiency in mind.
- Create service processes and documentation for new product launches.
- Support EPD by identifying and implementing operational improvements.
- Assist in product testing and field trials to ensure serviceability.
- Develop training and support materials for new and updated products.
- Provide service insights to drive continuous product improvement.
Skills:
- Strong leadership and team management skills.
- Proven ability to drive service revenue growth.
- Experience in optimising service processes and SOPs.
- Technical understanding of instrumentation, maintenance, and repairs.
- Proficient in managing and supporting external service partners.
- Excellent problem-solving and decision-making abilities.
- Ability to work cross-functionally with R&D, sales, and customer service teams.
- Proficiency in CRM systems for managing service records and customer interactions.
- Strong organisational skills with attention to detail.
Production Team Leader employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in manufacturing and service operations. Understanding industry standards and innovations can help you demonstrate your knowledge during interviews, showing that you're proactive and well-informed.
✨Tip Number 2
Network with professionals in the field of production and service management. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or led teams in previous roles. Being able to articulate your achievements will set you apart and show that you have the practical experience needed for the Production Team Leader position.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission and demonstrating how you can contribute to our goals will make a strong impression during the interview process.
We think you need these skills to ace Production Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production management, team leadership, and process optimisation. Use specific examples that demonstrate your ability to drive service revenue growth and improve operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the key responsibilities of the Production Team Leader, particularly in overseeing operations and collaborating cross-functionally.
Showcase Leadership Skills: Provide examples of your leadership experience, especially in managing teams and training staff. Highlight any initiatives you've led that resulted in improved performance or customer satisfaction.
Demonstrate Technical Knowledge: Include details about your technical understanding of instrumentation, maintenance, and repairs. Mention any relevant certifications or training that support your expertise in these areas.
How to prepare for a job interview at CV-Library
✨Showcase Your Leadership Skills
As a Production Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and developed team members to achieve their best.
✨Highlight Process Improvement Experience
Be ready to discuss specific instances where you've optimised service processes or standard operating procedures. Companies are looking for candidates who can drive efficiency and enhance operational excellence.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working with R&D, sales, and customer service teams, prepare to share experiences where you've effectively collaborated across departments. This will show your ability to work in a team-oriented environment.
✨Familiarise Yourself with CRM Systems
Understanding how to manage service records and customer interactions using CRM systems is essential. Brush up on your knowledge of these tools and be prepared to discuss how you've used them in previous roles.
