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- Tasks: Manage branch performance, support the team, and engage with the local community.
- Company: Join a dynamic team focused on community service and growth within the Ongo network.
- Benefits: Enjoy flexible hours, competitive pay, 30 days holiday, and a health care scheme.
- Why this job: Be a key player in enhancing local services while developing your leadership skills.
- Qualifications: 2 years of Post Office experience and strong people management skills required.
- Other info: Permanent position after probation; DBS check needed.
21 hours per week - flexible between 9am-5pm Monday to Friday
National Minimum Wage +50p per hour
Permanent position after probationary period
Overall purpose of job
To manage the performance of the branch focusing on key areas within the post office strategy. This includes profitability, supporting the local community and increasing footfall for other services and activities within the Arc and the wider Ongo teams.
We offer all our employees a great package of benefits too, including:
- Competitive salary which is benchmarked against other employers
- Enrolment on our Aviva pension scheme (9.5% employer contribution)
- 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
- Health care scheme
- Flexible/agile working, plus the option to work from home if your role allows
- Enhanced maternity/paternity pay
- Continual professional development including management development
- A dedicated health and wellbeing programme (access to a variety of support and free benefits)
- Time out of work to carry out volunteer opportunities
Main responsibilities
- Manage branch resources (e.g. all controllable costs), constantly monitoring performance and financial indicators, and taking action as necessary, in order to achieve a branch contribution.
- Recruit, develop and motivate the branch team. Manage their performance to create a knowledgeable, skilled and engaged team. This will encourage colleagues to exceed in their role (working together or alone) to deliver the department’s goals and objectives, as well as the highest standards of customer service.
- Support, coach and develop the team to effectively demonstrate compliance with both post office and Ongo business specific procedures and legislation.
- Encourage team involvement in local events to promote the Arc & Ongo’s services and activities. To ensure the branch is a focal point of the local community and that the Arc and Ongo’s values and social goals are realised.
- Regular contact with your Area Manager to discuss and identify opportunities and actions to enhance the performance of the branch. This is to include marketing activity, promotional initiatives and events and PR.
Key Experience, Knowledge and Skills
- At least 2 years of Post Office experience essential
- A good level of people management skills
- Ability to understand and analyse key financial indicators and make appropriate decisions
- Excellent communication skills
- Local community knowledge
- Strong leadership skills
- Proven track record of driving sales within a fast paced industry
- Motivator and developer of people
- Computer literate
- Ability to solve problems and ensure positive outcomes
- Experience of dealing with difficult situations and customer complaints to a satisfactory outcome
- Can build strong relationships with both customers, local businesses and internal colleagues
The successful applicant will need to undergo a DBS check.
Post Office Manager employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Manager
✨Tip Number 1
Familiarise yourself with the Post Office's current strategies and community initiatives. Understanding their goals will help you demonstrate how your experience aligns with their objectives during any discussions.
✨Tip Number 2
Network with current or former Post Office employees to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when engaging with the hiring team.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved performance in previous roles. Being able to share these stories will showcase your leadership skills and ability to drive results.
✨Tip Number 4
Stay updated on local community events and initiatives that the Post Office is involved in. Showing your enthusiasm for community engagement can set you apart as a candidate who truly understands the role's impact.
We think you need these skills to ace Post Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your two years of Post Office experience. Emphasise your people management skills and any achievements in driving sales or improving customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company’s values. Mention how your leadership skills and community involvement align with the responsibilities of managing the branch.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as financial analysis, problem-solving, and communication. Provide specific examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial position.
How to prepare for a job interview at CV-Library
✨Showcase Your Leadership Skills
As a Post Office Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, motivating staff, and how you've successfully developed individuals to achieve their best.
✨Demonstrate Financial Acumen
Understanding financial indicators is crucial for this role. Brush up on your knowledge of budgeting and performance metrics, and be ready to provide examples of how you've used this information to drive profitability in past positions.
✨Engage with Community Knowledge
Since the role involves supporting the local community, research the area and think about how you can contribute. Be ready to share ideas on how to increase footfall and promote local events that align with the Post Office's goals.
✨Prepare for Customer Service Scenarios
Customer service is at the heart of this position. Think of challenging situations you've faced in the past and how you resolved them. Highlight your problem-solving skills and ability to maintain positive relationships with customers.
