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- Tasks: Be the first point of contact for public enquiries at Okehampton Police Station.
- Company: Join Adecco, supporting Devon & Cornwall Police in a vital community role.
- Benefits: Enjoy flexible part-time hours and a competitive pay rate of £13.53 per hour.
- Why this job: Make a real difference in your community while gaining valuable experience in law enforcement.
- Qualifications: Strong communication skills and a customer-focused approach are essential; a full UK driving licence is required.
- Other info: This is a 6-month temporary contract with potential travel to other locations.
Adecco are pleased to be recruiting for a Police Enquiry Officer based at Okehampton, working for Devon & Cornwall Police.
Key Points:
- You would be working part time - 20 hours per week
- Shift Pattern:
- Wk 1: M, W, T, F, S working 10am - 3pm
- Wk 2: T, W, T, F working 10am - 3pm
- Wk 3: M, T, W, S working 10am - 3pm
The principal responsibility of the role is to provide a professional, effective front line service to all who attend our police enquiry offices and appropriate contacts via 101 and other non-urgent means. Resolving enquiries at the first point of contact wherever possible and promoting reassurance, confidence, and trust in our service at all times.
In particular, to:
- Be the first point of contact for reported crimes and incidents of a policing nature coming to the front offices.
- Provide an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, civil remedies, disputes and police complaints.
- At all times ensuring compliance with Force policy and procedures.
- Where appropriate and necessary, 'signpost' the customer to partner agencies.
- Receive and record information appropriately and accurately in line with force working practices and policies, including entry on to the correct force system(s).
- If further action is required, ensuring the correct processes are followed to inform the appropriate persons/departments or agencies as required.
- Deal supportively and reassuringly with witnesses, victims, and the general public escalating to other police resource where appropriate.
- Where vulnerability is identified, complete relevant safeguarding notification to flag a person's vulnerability to the correct department or agency, using the appropriate form/method.
- Deal with lost, found and seized property including the handling of cash, the safe handling and storage of firearms and explosives, ensuring all administrative processes and safety measures are undertaken fully and accurately.
- Receive, record, check and issue official documents produced at the enquiry office, retaining originals or copies of these documents for further inspection where required and updating relevant internal departments and/or other partner agencies as appropriate.
- Provide guidance and support to new and current colleagues where needed.
Travel: The post holder may on occasion, be required to work in other force locations. Travel will be during work time. A force vehicle can be provided where required or they must be able to travel within the force area using alternative transport. Therefore, a FULL UK Drivers License is essential.
Skills Required:
- Proven customer-focused approach to dealing with people from a wide variety of backgrounds.
- Experience of demonstrating strong verbal and written communication skills.
- Proven ability to work in challenging and difficult circumstances often unsupervised and to tight timescales.
- Effective team working skills.
- Knowledge of Microsoft products including Teams, Outlook and Word with the ability to use multiple bespoke IT systems.
If you have the skills for this role, please apply. If your CV is shortlisted by Adecco, one of our Recruitment Consultants will be in touch to discuss submitting your application to the force.
Please note: due to Police Criteria you would need to have lived in the UK continuously for at least the last 5 years to apply for this post. Any Offer is subject to Police Vetting.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Police Enquiry Officer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Enquiry Officer
✨Tip Number 1
Familiarise yourself with the Devon & Cornwall Police's values and mission. Understanding their commitment to community safety and public service will help you align your responses during interviews, showcasing your dedication to these principles.
✨Tip Number 2
Brush up on your knowledge of local laws and police procedures. Being able to discuss relevant legislation or recent changes in policing can demonstrate your proactive approach and readiness for the role.
✨Tip Number 3
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios where you deal with distressed individuals can prepare you for the types of interactions you'll face as a Police Enquiry Officer.
✨Tip Number 4
Network with current or former police staff if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, which can be invaluable during your interview.
We think you need these skills to ace Police Enquiry Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Police Enquiry Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle challenging situations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific examples from your past experiences that showcase your customer-focused approach and ability to work under pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CV-Library
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Police Enquiry Officer. Familiarise yourself with the key tasks such as handling enquiries, providing support to victims, and ensuring compliance with police procedures. This will help you answer questions confidently.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential for this role, prepare examples from your past experiences where you effectively communicated with diverse groups. Be ready to showcase how you can handle challenging situations with empathy and clarity.
✨Showcase Customer-Focused Approach
Highlight your experience in dealing with customers or the public, especially in difficult circumstances. Share specific instances where you resolved issues or provided reassurance, as this aligns with the core responsibilities of the position.
✨Familiarise with IT Systems
As the role requires knowledge of Microsoft products and bespoke IT systems, brush up on your skills with these tools. Be prepared to discuss your proficiency and any relevant experiences using technology in previous roles.
