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For Companies At a Glance
- Tasks: Support the Operations team in delivering projects and enhancing customer experiences.
- Company: Join PIB, a growing company committed to excellence and community support.
- Benefits: Enjoy competitive salary, flexible working, and a range of employee perks.
- Why this job: Perfect for those eager to learn and make a real impact in a supportive environment.
- Qualifications: Strong communication skills and a desire to develop new skills are essential.
- Other info: Opportunities for volunteering and professional development available.
The predicted salary is between 28800 - 43200 £ per year.
While driving excellence in customer delivery, the Operations Assistant will work alongside the Assistant Operations & Transformation Manager in future developments, projects and digital to drive change throughout the division. This is a fantastic entry-level role for someone with a strong customer-focus but may be new to the world of insurance. We are looking for someone with a sense of ownership, takes pride in their work and has a true passion to deliver the best results every time. Training on the Acturis system will be provided.
Responsibilities:
- Assist the Assistant Operations & Transformation Manager, and wider Operations team in project delivery on all assigned change activity for the Division.
- Assist in developing Customer Excellence processes for all customer groups (Private Clients, SME and Corporate) including Best Practice Broking Processes and Excellent Customer Journey.
- Assist the Assistant Operations & Transformation Manager in Customer Service delivery and Quality in the Division.
- Assist in tracking all requests relating to system changes and documentation from across the division.
- Conduct user acceptance testing within the applications utilised across the division.
Experience and attributes:
- Have excellent communication and negotiation skills and be able to collaborate with the team effectively.
- Focused and results-driven while being able to adapt and succeed in a changing environment.
- Good organisational skills and able to prioritise and allocate workloads.
- Excellent time management skills to plan ahead.
- Confident use of MS Office suite.
- Desire to develop new skills and continue professional development.
Further information:
As well as a competitive salary we offer the following benefits:
- Competitive holiday allowance with the annual option to buy additional days.
- Death in Service benefit of x4 salary.
- Company pension scheme.
- Enhanced maternity and paternity leave packages.
- A flexible benefits package which allows you to add additional benefits to your overall package.
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
- Referral schemes.
- Discounted rates on PIB products.
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
- PIB Group are committed to improving their environmental impact in a responsible way.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
Operations Assistant employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the insurance industry, even if you're new to it. Understanding basic concepts and terminology will help you engage more effectively during interviews and demonstrate your commitment to learning.
✨Tip Number 2
Highlight your customer service experience, even if it's from a different sector. The role requires a strong customer focus, so be ready to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant projects or tasks where you had to prioritise effectively. This will demonstrate your ability to manage workloads and adapt to changing environments.
✨Tip Number 4
Express your eagerness to learn and develop new skills, especially regarding the Acturis system mentioned in the job description. Employers appreciate candidates who are proactive about their professional growth.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Operations Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise your customer service experience and any organisational skills that relate to the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your eagerness to learn. Mention specific examples of how you have demonstrated ownership and pride in your work.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Show Your Customer Focus
Since the role is centred around customer delivery, be prepared to discuss your understanding of excellent customer service. Share examples from your past experiences where you prioritised customer needs and how you ensured their satisfaction.
✨Demonstrate Adaptability
The job requires someone who can thrive in a changing environment. Be ready to talk about times when you successfully adapted to new situations or challenges, highlighting your flexibility and problem-solving skills.
✨Highlight Organisational Skills
With responsibilities that include project delivery and tracking requests, it's crucial to showcase your organisational abilities. Discuss how you manage your time and prioritise tasks effectively, perhaps by sharing specific tools or methods you use.
✨Express Willingness to Learn
As this is an entry-level position, showing a desire for professional development is key. Talk about your eagerness to learn new skills, especially regarding the Acturis system, and how you plan to contribute to the team's success through continuous improvement.
