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- Tasks: Manage tenancy applications, agreements, and client interactions daily.
- Company: Join a dynamic lettings agency in Birmingham with a vibrant team culture.
- Benefits: Enjoy a competitive salary and the chance to develop your career in property management.
- Why this job: Perfect for those who love customer service and want to make a real impact in the housing market.
- Qualifications: 1+ year experience in lettings or estate agency is essential; strong IT skills required.
- Other info: This is a full-time, in-person role with a day shift schedule.
Location: Birmingham
Job Type: Full-time
Basic Salary: £13.50 ph (Annual salary £28,000)
Key Responsibilities
- Processing tenancy applications and preparing tenancy agreements
- Coordinating inventories, EPCs, gas safety certificates, and other legal documentation
- Overseeing the front office: greeting clients and managing phone and email enquiries
- Controlling the office diary and scheduling appointments
- Registering potential tenants and arranging viewings for the Lettings Negotiator
- Liaising with landlords and contractors to ensure properties are tenancy-ready
The Ideal Candidate
- 1+ year experience in Lettings or Estate Agency (required)
- Front-of-house or customer-facing background
- Strong IT skills (including Microsoft Office)
- Proactive with a positive, can-do attitude
- Excellent verbal and written communication skills
- Highly organised and capable of multitasking
- Committed to delivering top-tier customer service
- Professional, enthusiastic, and team-oriented
Schedule: Day shift, In-person role
Lettings Coordinator / Administrator employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Coordinator / Administrator
✨Tip Number 1
Familiarise yourself with the local Birmingham property market. Understanding the area, including popular neighbourhoods and rental prices, will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves greeting clients and managing enquiries, demonstrating your ability to handle various customer interactions with professionalism and enthusiasm will be key.
✨Tip Number 3
Get comfortable with Microsoft Office and any other relevant software. Being proficient in these tools will not only help you in the application process but also show that you're ready to hit the ground running.
✨Tip Number 4
Network within the lettings and estate agency community. Attend local events or join online forums to connect with professionals in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Lettings Coordinator / Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings or estate agency. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage tenancy applications and coordinate documentation.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your proactive attitude and how your organisational skills make you a great fit for managing the office diary and scheduling appointments.
Highlight IT Proficiency: Since strong IT skills are essential, include specific examples of your experience with Microsoft Office and any other relevant software. This will show that you can handle the administrative aspects of the job effectively.
Showcase Communication Skills: In both your CV and cover letter, provide examples of your excellent verbal and written communication skills. Mention any experience you have in greeting clients or managing enquiries, as this is crucial for the front office role.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
As a Lettings Coordinator, you'll be interacting with clients regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you manage your time and prioritise tasks. You might want to mention specific tools or methods you use to stay organised, especially when juggling multiple responsibilities.
✨Familiarise Yourself with Legal Documentation
Understanding tenancy agreements and legal documentation is crucial for this position. Brush up on relevant terms and processes before the interview. Being able to discuss these confidently will show that you're serious about the role and understand its requirements.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the company's approach to customer service, or any upcoming projects. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
