Key Account Manager

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating products and solutions that are Making Construction Better. Where a passionate and inclusive global team of 34,000 employees across more than 120 countries is exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti Great Britain has been consistently recognised as a top employer for nearly two decades and is currently ranked in top 20 UK’s Best Workplaces by the Great Place to Work institute.

In your role as an Account Manager no day will be the same, but you can expect your days to include:

• Visiting sites and customers in the field asking open questions to understand their needs and listening and turning this into a tailor-made solution.
• Demonstrate our innovative products and state-of-the-art software to customers on-site.
• Further develop ‘focus’ customers by building relationships, as well as uncovering new business leads.
• Be responsible for the operational, organisational and strategic management of your sales area, fully utilizing the top-in-class CRM system, Salesforce.

At Hilti we have a passionate and inclusive global team and a caring and performance-driven culture. This means you are part of something special – a place where you can grow, surrounded by colleagues who support you and safe in the knowledge your results will be recognised and rewarded.

• Extensive onboarding & training process and companywide events in Manchester.
• Incentives for best performers such as trips to places like New York City, Milan, and Miami.
• Minimum 10% salary increase after 2 consecutive years of high performance through our Star Development Programme.
• 33.5 days’ holiday (inc. Bank Holidays) with opportunity to buy additional days.
• Private healthcare, life insurance and wellbeing support.
• 6% pension contribution.
• Company vehicle and a fuel/charging card.
• Company laptop and mobile phone.
• £2,000 reward for referring a successful candidate to Hilti.

Lots of qualities make an Account Manager however the below skills and experience would be a good starting point:

• Customer-facing/sales experience gained in any industry.
• Solution-oriented approach – you can uncover customers’ pain points and needs to provide our best-suited solutions.
• You share our values – commitment, teamwork, courage and integrity.
• Resilience and adaptability – you will be comfortable to meet all levels of customer from a site operator to managing director.
• Drive – a motivated approach to achieving success and overcoming challenges.
• Curiosity – you have a passion to learn, develop and grow.
• Organizational skills – you are excellent at managing your time and priorities, and can easily work autonomously.
• Essential - Full manual UK driving license to visit our customers on site 5 days a week, Monday to Friday.

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

Please DO NOT apply for multiple roles - the team will assign you where your skills are the best fit.

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.

If you meet the requirements of the role you'll be invited to complete a fun online assessment and a short pre-recorded video interview - please look out for this in your junk mail as it can end up there!

If you need any support with your application please contact (email address removed).

Once you’re in the formal process, there are three stages – a first interview with a Regional Manager, a day-in-the-life 'field ride' to give you a real feel for the job and a final interview with a Sales Director. We’ll also pay your expenses if you have to travel to meet us.

If we don’t have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we’ll be sure to stay in touch.

Hilti is where your best belongs. We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.