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- Tasks: Provide IT support via phone and email, troubleshoot issues, and manage client accounts.
- Company: Join a customer-first company that values technology and teamwork in a dynamic environment.
- Benefits: Enjoy 25 days holiday, a birthday day off, and career progression opportunities.
- Why this job: Be part of a supportive team, work with diverse clients, and grow your tech skills.
- Qualifications: 4+ years in IT support, experience with Microsoft 365, and excellent customer service skills required.
- Other info: A full UK driving license is essential for attending client call outs.
We are super excited to be recruiting a talented IT Support Technician with 4 plus years IT Support experience and a genuine passion for technology and the desire to work with like-minded people within a busy workplace environment. You will find yourself working for a company who really pride themselves on putting their customers first thereby ensuring the smooth running of their customer's IT, Infrastructure and Networking technologies along with supporting their hosted voice clients. Note this role offers genuine future progression opportunities.
Salary up to £34-42K depending on experience.
Key responsibilities for the IT Support Technician include:
- Provide telephone and email support to our customers to maintain their systems.
- Attend client-site call outs when required.
- Troubleshoot hardware and software problems.
- Prioritise outbound calling to resolve cases in a timely manner.
- Onboarding new clients.
- Report issues to 3rd party suppliers ensuring clients are updated and cases are resolved in a timely manner.
- Cases are managed in line with agreed SLAs and are escalated with sufficient SLA remaining.
- Use available broadband diagnostic tools to identify and resolve broadband faults.
- Support the technical team in additional areas where required.
- Carry out general administration duties such as logging calls, database administration on the company CRM system.
The ideal IT Support Technician will need the following:
- At least 4 years+ experience in a varied I.T Support and managing client accounts.
- Working knowledge of Microsoft 365.
- Experience administering Microsoft 365.
- Experience with Azure active directory.
- Good experience with the full Microsoft product suite.
- Basic experience/awareness of firewalls, routers and telephony would be desirable.
- Ability to work productively within a small team.
- Being forward thinking and innovative.
- Have excellent customer service skills and the ability to build working relationships with clients.
- Must be able to drive to attend to call outs so a full UK driving license is essential.
In return you can expect great benefits such as 25 days holiday plus a day off on your birthday, a refer a friend and cycle to work scheme and career progression. This role would suit an experienced (4 years+) highly customer focused IT Support Technician who thrives in a busy workplace environment and enjoys working with clients across a diverse range of industries.
IT Support Technician employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved IT issues in previous roles. Highlighting your problem-solving skills and customer service experience will show that you can handle the responsibilities of the IT Support Technician position effectively.
✨Tip Number 3
Research StudySmarter and understand our company culture and values. Being able to articulate why you want to work with us and how you align with our mission will make a positive impression during the interview process.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company and potentially refer you, which can significantly increase your chances of landing the job.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, particularly the 4+ years mentioned in the job description. Include specific examples of how you've provided customer service and resolved technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to work in a busy environment. Mention your experience with Microsoft 365 and Azure Active Directory, as well as your customer service skills.
Highlight Relevant Skills: In your application, emphasise your knowledge of broadband diagnostic tools, firewalls, routers, and telephony. These are desirable skills for the role and will help you stand out.
Showcase Your Teamwork: Since the role requires working within a small team, provide examples of how you've successfully collaborated with others in previous positions. This will demonstrate your ability to fit into their workplace culture.
How to prepare for a job interview at CV-Library
✨Show Your Passion for Technology
Make sure to express your genuine enthusiasm for technology during the interview. Share examples of how you've kept up with industry trends or any personal projects that showcase your skills and passion.
✨Demonstrate Customer Service Skills
Since the role emphasises customer service, prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to build relationships and communicate effectively with clients.
✨Be Ready to Troubleshoot
Expect technical questions that assess your troubleshooting skills. Prepare to walk through your thought process when diagnosing hardware or software problems, and be ready to discuss tools you’ve used in the past.
✨Familiarise Yourself with Microsoft 365 and Azure
Given the importance of Microsoft 365 and Azure in this role, brush up on your knowledge of these platforms. Be prepared to discuss your experience administering them and any challenges you've faced while using these technologies.
