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- Tasks: Provide remote support for Sharp applications and troubleshoot technical issues.
- Company: Sharp Business Systems is a leader in digital information technologies and innovative IT solutions.
- Benefits: Enjoy hybrid working, with 3 days in the office and 2 days from home.
- Why this job: Join a dynamic team, enhance your tech skills, and contribute to innovative solutions.
- Qualifications: Experience with Sharp products and strong IT knowledge are preferred; training provided.
- Other info: Opportunity to create training materials and engage with diverse clients.
The predicted salary is between 30000 - 42000 £ per year.
New opportunity for a Technical Support Helpdesk Specialist. Based at the Wakefield (WF3 2EE) or Swindon office (SN6 8TY). Hybrid working – 3 days a week in the office and 2 working from home.
This is a helpdesk-based role, providing remote support for applications relating to the Sharp machine base, including PaperCut, Drivve Image, SafeQ, directprint.io and other internally developed applications. Dealing with end users, the customers’ own IT departments and 3rd party IT, the job involves analysis of technical issues and escalation to the software developers as required. Providing telephone and remote support for Sharp technical staff or Sharp dealers.
Responsibilities:
- Analysis of technical issues software environments, to resolve reported problems.
- Ensuring details of symptoms and solutions are clearly documented in the Helpdesk logging system, liaising with manufacturers and additional support channels where necessary.
- Create and provide training sessions and materials for customers, internal staff and dealers.
- Create Technical Bulletins for distribution where appropriate.
- Evaluation of new software and hardware products to ensure satisfactory integration with existing products.
- Assist with the scoping of new or current installations with a view to proposed site requirements and advise or construct software design structure as appropriate.
- Promoting Professional Services for support or reconfiguration requests not covered under normal contract.
- Manage and maintain document storage to ensure that information is current and available to others within Sharp.
- Assist internal IT staff with software and configuration deployment queries of supported software and hardware.
- Ensure that the internal showroom infrastructure is kept up to date and operational.
- Maintain personal level of knowledge by utilising internal, manufacturer and third-party based training channels, ensuring that your ability to provide support within a rapidly changing environment.
Requirements:
- Experience with Sharp portfolio products such as PaperCut, ySoft SafeQ, Directprint.io and Drivve Image is highly desirable.
- Good working knowledge and experience of working with Microsoft products and knowledge of other operating systems such as Linux and MacOS.
- MCP/MCSA/MCSE would be an advantage but not essential.
- Strong IT knowledge and experience ie: Networking, Infrastructure, Server OS's, SQL, Hyper V, AWS and Azure.
- Good written communication and telephone skills, with a logical approach to problem solving.
- Knowledge of Document Workflow and Document Management Systems advantageous.
- Ability to prioritise tasks, and schedule work effectively.
- Organised and self-motivated, able to work as part of a team.
- Scripting skills would be advantageous.
- Technical training skills.
- Consultative skills.
About Sharp:
Sharp Business Systems provide innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies. As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements. Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure. Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.
Helpdesk Support employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support
✨Tip Number 1
Familiarise yourself with the specific software and applications mentioned in the job description, such as PaperCut and SafeQ. Having hands-on experience or even just a solid understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in relation to networking and server operating systems. Being able to demonstrate your problem-solving abilities with real-world examples can really impress the hiring team.
✨Tip Number 3
Consider creating a mock training session or technical bulletin based on common issues users face with Sharp products. This will not only showcase your communication skills but also your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Sharp, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Helpdesk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Sharp products like PaperCut and Drivve Image. Emphasise your technical support skills and any experience you have in a helpdesk environment.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Helpdesk Support role specifically at Sharp. Mention your problem-solving skills and how you can contribute to their team, especially in providing remote support.
Showcase Technical Skills: Clearly outline your technical knowledge, including familiarity with Microsoft products, networking, and any scripting skills. This will demonstrate your capability to handle the technical issues mentioned in the job description.
Highlight Communication Skills: Since the role involves dealing with end users and IT departments, emphasise your written and verbal communication skills. Provide examples of how you've effectively communicated technical information in previous roles.
How to prepare for a job interview at CV-Library
✨Know Your Tech
Familiarise yourself with the Sharp portfolio products mentioned in the job description, such as PaperCut and SafeQ. Being able to discuss your experience with these applications will show that you're prepared and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your logical approach to problem-solving, as this is crucial for a Helpdesk Support role.
✨Communication is Key
Practice your written and verbal communication skills. You'll need to explain technical concepts clearly to end users and colleagues, so being articulate and concise will set you apart.
✨Show Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. This role requires juggling multiple responsibilities, so demonstrating your organisational abilities will be beneficial.
