Helpdesk Manager

Helpdesk Manager Up to £49K + Benefits Kings Cross 8:30am to 5:00pm 4:00pm Friday Are you an experienced Helpdesk Manager who is striving to make a real impact the right team and wanting a career with a leading M&E Business? Then if that is a yes then you might want to hear more about this opportunity. Working for a national group you will be joining a team where you will really make an impact. Helpdesk Manager role:- • Manage and direct Service desk team. • Undertake a review of current process and procedures. • Management responsibilities of day-to-day management of the team. • Resolving day to day issues customer / supplier concerns. • Ensure service team works efficiently. • Review better ways on ppm/ help desk reporting. • Day to day liaising with the contract managers. • Assisting with preparation of site folders • Rising PO instructions • To be able to assist the PPM / help desk coordinator as and when the needs arise. • Overseeing Reactive and Internal PPM reporting. • Covering under a shared Rota Christmas help desk. • Any other reasonable request as the business dictate Benefits include :- • 4.00pm finish on Friday • Hybrid Working Policy (3 days in the office, 2 days at home • Auto enrolment into pension scheme • Private healthcare (individual) option once probation is passed • Life insurance (3x salary) • Dress down Friday • Sick pay – after successful completion of the probation period – • Profit Share • Season Ticket Loan (after probation) • Subsidised Restaurant • Holiday entitlement is 23 days, increases to 26 days after 1 year, then to 31 days after 5 years. • Cycle to Work Scheme Apply today