Head of Service, Care & Support

Head of Service, Care & Support

We are seeking an experienced and visionary Head of Service, Care & Support to join a senior management team.

Job Title: Head of Service, Care & Support

Contract: Full Time, Permanent, 38 hours per week

Salary: £55,000 per annum

Location: Hybrid working, based in Tottenham Hale, London, N17, with travel to services across London

Closing Date: Monday 13th January 2025 – We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Interview: week beginning Monday 27th January 2025.

About the role:

The Head of Service, Care & Support is a new pivotal role which involves leading the operational delivery and growth of Care & Support services, ensuring they are innovative, flexible, and of the highest quality. You will work closely with the Director of Care and Support to implement strategic objectives, manage stakeholder relationships, and oversee compliance with internal and external quality standards. You will also lead on organisational change, financial performance, and the development of services to meet the needs of the people supported.

If you are passionate about transforming lives of people with a learning disability or autism and have a proven track record in managing care services, this role offers an exciting opportunity to make a real difference.

Responsibilities will include:

1. Lead the planning, delivery, and evaluation of high-quality services across Care & Support.
2. Oversee budgets, ensuring sound financial performance and value for money.
3. Build and maintain strong relationships with commissioners and other stakeholders.
4. Develop and manage teams, fostering a culture of excellence and continuous improvement.
5. Monitor quality and compliance, addressing any issues proactively.
6. Provide effective line management to Area Managers and other senior staff.
7. Support organisational growth by identifying and delivering new business opportunities.

To succeed in the role of Head of Service, Care & Support you will have:

1. Right to work in the UK.
2. Ability to commute to the Outward office (N17) five days a week, if required.
3. Proven experience managing high-quality services for vulnerable people.
4. Extensive knowledge of care regulations, funding mechanisms, and legal frameworks.
5. Strong leadership skills, with a track record of successful change management.
6. Exceptional communication and interpersonal skills, including report writing.
7. Demonstrable financial management skills, including budgeting and service pricing.

Desirable skills include:

1. Professional qualifications in care, management, or a related field.
2. Post-graduate degree or diploma in a related field, such as Social Care, Leadership, or Healthcare Management.
3. Registration with a professional body in a relevant discipline (e.g., social work, healthcare).
4. Experience in co-production, involving people supported and their families in designing and delivering services.
5. Ability to secure grant funding or develop successful proposals for projects.
6. Knowledge of trends and innovations in the care sector, including digital transformation initiatives.
7. Ability to develop and execute strategies to address gaps in service provision.
8. A sharp commercial focus with the ability to balance financial sustainability and quality care.

Benefits:

1. 25 days Annual Leave excluding Bank Holidays (pro rata for part-time)
2. Comprehensive Learning & Development Programme
3. Computing Scheme
4. Credit Union Scheme
5. Cycle-to-Work Scheme
6. Death in Service Benefit
7. Health Assured – Employee Assistance Programme
8. Eye care Vouchers
9. Flu Jab Reimbursement
10. Long Service Awards
11. Pension Scheme
12. Purchase Additional Annual Leave
13. Refer-a-Friend Scheme
14. Retirements
15. Loans (including season tickets and parking permit loans)
16. Blue Light Card

Our client is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsidised.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

We very much welcome previous experience working as: Director of Care and Support Services, Head of Care Operations, Support Services Manager, Care Services Director, Operations Lead – Care and Support, Head of Health and Social Care Services, Care and Wellbeing Manager, Service Delivery Manager – Care and Support, Director of Residential and Support Services, Community Care and Support Lead, etc.

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

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