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- Tasks: Lead client success initiatives and enhance customer relationships post-sale.
- Company: Join a fast-growing retail business focused on client satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, and additional perks.
- Why this job: Make a real impact by improving client experiences and driving continuous growth.
- Qualifications: Proven sales experience with a focus on client relationship management required.
- Other info: Office-based role with occasional travel to clients.
The predicted salary is between 43200 - 72000 £ per year.
My client is a fast growing retail business that is looking for a Head of Client Success as an addition to their business. Reporting to the Sales Director, this role is suitable for someone who has a proven background in sales but is also really focused on the client experience once the sale and contracts have been finalized. Working with blue chip, major retailers this role will suit someone experienced in high level sales/account management, and ideally (but not essentially) from logistics or supply chain background. You will be working with clients post sale to ensure that standards are met at all times and the relationship with the client is maintained, upsold and developed at all times. Client relationship development is very important in this role, looking for continuous improvement and client satisfaction. This is an office based role that will involve some travel to clients as and when required. This is an excellent role for someone who has an all round background as listed above. This role offers an excellent basic, bonus and other perks. Job Info Job Title: Head of Customer Success Company: CV-Library Location: Posted: Closes: Sector: Customer Services Contract: Permanent Hours: Full Time #J-18808-Ljbffr
Head of Customer Success employer: CV Library
Contact Detail:
CV Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Make sure to highlight your experience in sales and account management during the interview. Be prepared to discuss specific examples of how you've successfully managed client relationships and improved customer satisfaction.
✨Tip Number 2
Research the company’s major clients and their industries. Understanding their needs and challenges will help you demonstrate your ability to provide tailored solutions and enhance client success.
✨Tip Number 3
Showcase your skills in continuous improvement and upselling. Prepare to share strategies you've implemented in previous roles that led to increased client engagement and revenue growth.
✨Tip Number 4
Since this role involves some travel, be ready to discuss your flexibility and willingness to meet clients in person. Highlight any past experiences where face-to-face interactions have strengthened client relationships.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales and client relationship management. Emphasize any relevant achievements in upselling and maintaining client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the role. Mention specific examples of how you've improved client relationships and driven satisfaction in previous positions.
Showcase Relevant Experience: If you have experience in logistics or supply chain, be sure to include it. Even if it's not essential, it can set you apart from other candidates. Highlight any roles where you managed high-level accounts or worked with major retailers.
Prepare for Interviews: Be ready to discuss your strategies for maintaining and developing client relationships. Think of examples where you've successfully upsold or resolved client issues, as these will demonstrate your fit for the Head of Customer Success role.
How to prepare for a job interview at CV Library
✨Showcase Your Sales Experience
Make sure to highlight your proven background in sales during the interview. Share specific examples of how you've successfully managed client relationships post-sale and how you've contributed to client satisfaction.
✨Emphasize Client Relationship Development
Discuss your strategies for maintaining and developing client relationships. Be prepared to talk about how you have upsold services or products in previous roles and the impact it had on client retention.
✨Demonstrate Continuous Improvement Mindset
Prepare to discuss how you approach continuous improvement in client success. Share any metrics or feedback mechanisms you've implemented to ensure high standards and client satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in client management. Think of examples where you've turned a challenging situation into a positive outcome for both the client and your company.
