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- Tasks: Join our team to ensure medicines reach patients by managing customer data and compliance.
- Company: Work with a global leader in pharmaceuticals, making a real impact in healthcare.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to work on meaningful projects.
- Why this job: Be part of a dynamic team that values innovation and continuous improvement in healthcare.
- Qualifications: GCSEs in maths and English, customer service experience, and good IT skills required.
- Other info: This is a 6-month contract, working 20 hours over 4 days a week.
Location - Sandwich, Kent
Contract - 6 months
Working Pattern - 20 hours (4 days a week)
Pay - PAYE - £16.76 p/h to £18.19 p/h
SRG are working with a global leading pharmaceutical company that are seeking a Customer Validation & Master Data Representative to join their team. This is a critical role within the Customer Account and Supply Management team, a part of the Commercial Customer and Contracts platform service. The CC&C platform partners and collaborates with both internal and external stakeholders in order to keep abreast of the ever-changing healthcare environment. This exciting role will be working with the Customer Account & Supply Management Manager to continually adapt and evolve approaches to ensure that our medicines reach patients when and where they need them.
Key responsibilities:
- In accordance with SOPs, complete checks to ensure that the client does not supply product to non-registered/licensed premises.
- Track license changes being made under grace periods.
- Liaise with customers regarding their registration details and take appropriate actions if register updates become overdue.
- Ensure compliance with Good Distribution Practice (GDP) regulations, to maintain the quality of the products and integrity of the distribution chain.
- Support other areas within the team, use initiative to recommend continuous improvement opportunities to the Customer Account & Supply Management Manager.
- Support business changes as appropriate.
- Support in ad hoc projects to improve processes.
- Maintain an accurate filing system for customer accounts & amendments to ensure effective administration and audit compliance.
Requirements:
- Secondary education level, including GCSE or equivalent in maths and English.
- Customer service experience in handling challenging customer queries.
- Preferred business to business experience.
- Good level of general IT skills, including MS Office.
- Experience of working with SAP an advantage but not essential.
- Ability to work with accuracy under pressure.
- Ability to make informed decisions.
- Excellent communication skills, both verbal and written.
- Excellent interpersonal skills.
- Able to work in a dynamic and multi-tasking environment.
- Ability to analyse data.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Customer Validation & Master Data Representative employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Validation & Master Data Representative
✨Tip Number 1
Familiarise yourself with Good Distribution Practice (GDP) regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling challenging queries. Be prepared to share examples of how you've successfully managed difficult situations in the past.
✨Tip Number 3
If you have experience with SAP or similar systems, be ready to discuss it. Even if it's not essential, showing familiarity can set you apart from other candidates.
✨Tip Number 4
Highlight your ability to work under pressure and make informed decisions. Prepare specific examples that showcase your analytical skills and how you've thrived in dynamic environments.
We think you need these skills to ace Customer Validation & Master Data Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Customer Validation & Master Data Representative.
Highlight Relevant Experience: Emphasise any customer service experience you have, especially in handling challenging queries. If you have business-to-business experience or familiarity with Good Distribution Practice (GDP) regulations, make sure to mention it.
Showcase Your Skills: Demonstrate your IT skills, particularly with MS Office, and mention any experience with SAP if applicable. Highlight your ability to work accurately under pressure and your strong communication and interpersonal skills.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in this position and how you can contribute to the team. Use specific examples from your past experiences to illustrate your points.
How to prepare for a job interview at CV-Library
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Validation & Master Data Representative. Familiarise yourself with key terms like Good Distribution Practice (GDP) and customer registration processes, as these will likely come up during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled challenging customer queries. Highlight your ability to communicate effectively and maintain professionalism under pressure, as this is crucial for the role.
✨Demonstrate Attention to Detail
Since accuracy is vital in this position, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a significant difference in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer account management and how they adapt to changes in the healthcare environment. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
