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- Tasks: Lead a dynamic customer service team and resolve escalated issues daily.
- Company: Join a large global manufacturing company based in West Bromwich.
- Benefits: Enjoy 25 days holiday, gym discounts, healthcare plans, and more!
- Why this job: Be part of a passionate team focused on exceptional customer experiences and mentorship.
- Qualifications: Proven experience in a senior customer service or Team Leader role is essential.
- Other info: Work hours are Monday to Thursday, 8:30AM to 4:30PM, and Friday until 4PM.
Involve Recruitment (Midlands) Ltd are working with a large global manufacturing company based in West Bromwich for a Customer Service Team Leader on a permanent basis. This role will be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience.
Salary: £30,000 to £35,000
Working Hours: 37 hours a week Monday to Thursday, 8:30AM to 4:30PM and Friday 8:30AM to 4PM
Benefits: Excellent benefits such as training and development, 25 days holiday, discount gym membership, health care plans, pension plans and much more!
Daily duties include:
- Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
- Act as the first point of contact for escalated customer issues and ensure prompt resolution.
- Develop and implement processes to improve customer service efficiency and satisfaction.
- Monitor customer interactions, ensuring high-quality service and compliance with company standards.
- Work closely with production, logistics, and sales teams to address customer concerns effectively.
- Train and mentor customer service representatives to enhance their problem-solving and communication skills.
- Analyze customer feedback, identify trends, and provide recommendations for service improvements.
- Maintain accurate records of customer interactions and resolutions for reporting and analysis.
- Assist in setting team goals and performance metrics, ensuring continuous improvement.
If you have proven experience in a senior customer service role / Team Leader role, preferably in a manufacturing or industrial environment, please do not delay in applying.
Customer Service Team Leader employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the manufacturing industry, especially the specific challenges and customer service expectations within it. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully mentored or trained team members in previous roles. Be ready to discuss specific outcomes that resulted from your guidance.
✨Tip Number 3
Research the company’s customer service philosophy and any recent initiatives they’ve undertaken. This will allow you to align your answers with their values and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Prepare to discuss how you handle escalated customer issues. Think of a few scenarios where you turned a negative experience into a positive one, as this will showcase your problem-solving abilities and commitment to customer satisfaction.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to handle escalated issues and mentor team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous roles have prepared you for this position and how you can contribute to improving customer satisfaction.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and team management. These are crucial for the Customer Service Team Leader role and should be evident in your application.
Showcase Your Achievements: Include any measurable achievements from your past roles, such as improvements in customer satisfaction scores or successful training programmes you've implemented. This will help demonstrate your effectiveness as a leader.
How to prepare for a job interview at CV-Library
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your ability to lead and mentor others. Prepare to discuss your experience in training team members and how you've successfully managed a team in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've handled escalated customer issues and be ready to explain your thought process and the outcomes.
✨Highlight Your Analytical Skills
Since the role involves analysing customer feedback and trends, be prepared to discuss how you've used data to improve service efficiency in your previous positions. Bring examples of metrics you've tracked and the improvements made.
