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- Tasks: Deliver exceptional service to Premier Banking customers through inbound calls and support.
- Company: Join NatWest Group, a leading bank dedicated to customer satisfaction and financial goals.
- Benefits: Enjoy a competitive salary, flexible benefits, and 33 days holiday (pro rata).
- Why this job: Be part of a dynamic team focused on customer experience and personal development.
- Qualifications: Experience in customer service with excellent communication and organisational skills required.
- Other info: Flexible shift patterns include weekends; comprehensive training and career progression opportunities available.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service Officer, Premier Banking. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways to Bank and supporting them in choosing the options that work best for them. You’ll be a detail-orientated person able to complete processes and procedures while providing each customer with a seamless experience.
What you'll do:
- You’ll handle inbound calls from Premier Customers regarding a wide range of queries delivering an exceptional service to everyone you speak to.
- Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable customer experience.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Identifying complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Improving processes and procedures to maximise customer satisfaction and efficiency.
The skills you'll need:
- You’ll have experience of working in a customer service environment and enjoy applying your excellent organisational and time management skills to meet customer needs and performance goals.
- Excellent communication skills, both verbal and written.
- The ability to thrive in a fast-paced environment and achieve quality results while maintaining high levels of detail.
- The commitment to go the extra mile for our customers, providing a truly personal service.
- An enthusiasm for developing new skills and taking on new responsibilities.
- Good technology skills with the ability to multitask whilst talking to customers.
Working here:
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and commit to working a rotating shift pattern. You’ll work 35 hours over 5 days between the hours of 7.00am and 9.00pm, this will include 3 weekend shifts, a Saturday or Sunday in a 12 week period. We’ll discuss your hours in more detail at your interview. Upon completing your 6 month probation, you’ll be required to work 1 day a week in the office. You’ll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you’re ready, we’ll help take your career to the next level.
This job does not meet Skilled Worker Visa sponsorship requirements.
How we'll reward you:
You’ll join on a competitive salary of £26,010 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.
Customer Service Officer - Premier Banking employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Premier Banking
✨Tip Number 1
Familiarise yourself with the Premier Banking services offered by us. Understanding our products and how they benefit customers will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the types of calls you’ll be managing as a Customer Service Officer.
✨Tip Number 3
Showcase your ability to multitask effectively. During the interview, be ready to discuss examples where you've successfully managed multiple tasks while maintaining high service standards.
✨Tip Number 4
Demonstrate your commitment to customer satisfaction by sharing specific instances where you went above and beyond to resolve a customer's issue. This will highlight your dedication to providing exceptional service.
We think you need these skills to ace Customer Service Officer - Premier Banking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Service Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your ability to provide excellent customer service and your commitment to going the extra mile for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your ability to handle customer queries effectively. Be ready to discuss how you resolved issues and provided exceptional service, as this role heavily relies on delivering a memorable customer experience.
✨Demonstrate Attention to Detail
Since the job requires a detail-oriented approach, be prepared to discuss how you ensure accuracy in your work. You might want to mention specific processes you follow to maintain high standards while managing multiple tasks.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. The ability to convey information clearly is crucial, especially when dealing with financial matters. Consider role-playing common customer scenarios to build your confidence.
✨Emphasise Flexibility and Adaptability
Given the rotating shift pattern, express your willingness to work flexible hours, including weekends. Share any past experiences where you successfully adapted to changing schedules or environments, showcasing your commitment to meeting customer needs.
