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- Tasks: Assist passengers, manage queues, and provide excellent customer service at Skegness train station.
- Company: Join a vibrant team at a busy train station during the Easter holidays.
- Benefits: Earn £12.30 per hour, with weekly pay and flexible shifts available.
- Why this job: Perfect for students seeking extra cash while gaining valuable customer service experience.
- Qualifications: Friendly attitude and face-to-face customer service experience preferred.
- Other info: Full training provided; potential for summer work after Easter.
Skegness train station is expecting to be busy for the school Easter holidays with lots of holidaymakers arriving and we need your help for customer service assistant roles!
Ideal for students who are off over the Easter period and those looking for extra cash as well as anyone looking for an interesting, face to face customer service role working closely with the public!
We have customer service assistant shifts available to help with a variety of duties including:
- Queue management for people getting trains in the busiest times
- Assisting passengers getting on and off trains (particularly those with additional needs)
- Scanning tickets
- Making tannoy announcements
- Clearing trains to assist cleaners in turnaround times
- Helping to talk to and direct/signpost the crowds at the station
Do you have face to face customer service assistant experience? Do you enjoy working with the public and assisting them? Would you be happy to help passengers with their queries about train services, directing them through the station and possibly to help them on and off trains and assist with their baggage at this busy train station? Are you a friendly individual with a level head who is able to deliver phenomenal customer service at the busiest times of the year? Then we want to hear from you!
Starting: 04/04/25 (full training will be provided - this may be on Thursday 03/04/25 but TBC) and lasting for a couple of weeks until 21/04/25 (they will use more people in the summer from mid-June so good to get in now!).
Pay Rate: £12.30 per hour – paid weekly.
Hours: Shifts available on Mondays, Fridays and Saturdays. Monday and Friday shifts are either 09:45 – 16:45 OR 14:45 - 21:45. Saturday shifts will be 12:15 - 21:45. Flexibility is preferred.
If this all sounds like you then please do apply ASAP.
Customer Service Assistants employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistants
✨Tip Number 1
Make sure to highlight your face-to-face customer service experience during any conversations or interviews. Share specific examples of how you've successfully assisted customers in the past, as this will demonstrate your capability for the role.
✨Tip Number 2
Familiarise yourself with the train station layout and services before your shift. This knowledge will help you confidently assist passengers and answer their queries, making you a valuable asset to the team.
✨Tip Number 3
Show your enthusiasm for working with the public by engaging with potential colleagues or supervisors on social media or at local events. Building rapport can give you an edge when it comes to being remembered during the hiring process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the busy Easter period. Emphasising your willingness to work various shifts will make you a more attractive candidate for the role.
We think you need these skills to ace Customer Service Assistants
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous face-to-face customer service experience you have. Mention specific roles where you assisted the public, managed queues, or handled inquiries.
Show Your Enthusiasm: Express your excitement about working in a busy environment and helping holidaymakers. Use positive language to convey your eagerness to provide excellent customer service.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Highlight your ability to remain calm under pressure and your friendly disposition.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you are a great fit for the role. Include examples of how you've successfully assisted customers in the past and your willingness to work flexible hours.
How to prepare for a job interview at CV-Library
✨Show Your Customer Service Skills
Make sure to highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've helped customers in the past, especially in busy or challenging situations.
✨Demonstrate Your Communication Skills
Since this role involves face-to-face interaction with the public, practice clear and friendly communication. You might be asked to role-play scenarios during the interview, so be prepared to demonstrate your ability to engage with customers effectively.
✨Emphasise Your Teamwork Ability
Working at a busy train station requires collaboration with colleagues. Be prepared to discuss how you work well in a team and provide examples of successful teamwork from your past experiences.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing queues. Think about your responses in advance and use the STAR method (Situation, Task, Action, Result) to structure your answers.
