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- Tasks: Provide exceptional customer experiences and resolve inquiries for professional companies.
- Company: Join a dynamic B2B company focused on customer satisfaction and career growth.
- Benefits: Enjoy practical training, career development, and potential management roles within two years.
- Why this job: Be a brand ambassador while building relationships and making a real impact in customer service.
- Qualifications: Experience in customer service is essential; strong communication skills and a passion for animal health are a plus.
- Other info: Contact Charlotte Churm at Prescient Group to apply; we value your data privacy.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Support Agent, your primary focus will be on providing exceptional customer experiences. Your responsibilities will include promptly addressing inquiries, resolving issues proactively, and ensuring customer satisfaction. The business is focussed on B2B so you will be dealing with professional companies rather than the public.
There is lots of practical training and long-term career development in this company. If you are ambitious there is room to progress to management roles within a 2-year period. Your role is crucial in maintaining positive customer relationships and upholding the reputation of the company through effective communication and problem-solving skills.
Key responsibilities include:
- Responding to customer queries and resolving issues.
- Managing customer orders, bookings.
- Taking incoming phone calls.
- Creating PO numbers for job orders.
- Accurately amend customer orders and account information.
- Capture data from inquiries and record information via the CRM.
- Work as part of a team to identify customer pain points and provide feedback to the relevant department.
- Build a relationship with customers.
- Brand ambassador.
Skills needed:
- Demonstrable ability to communicate effectively with different people, to be clear, articulate, and straightforward, but also warm and friendly, and solutions orientated.
- Must have experience in customer service / phone based work.
- Touch typing preferred, multitasking using phone and CRM at the same time.
- Strong use of verbal and written English language – a lot of communication will be digital so good use of spelling and grammar.
- Ability to listen, build rapport to and empathise with all kinds of different people.
- Passionate about working with animals and have an interest in animal health.
If you meet the criteria above, send us your CV. We receive many applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we will contact you and manage your data according to the guidelines of GDPR.
Customer Service Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their focus on B2B customer service will help you tailor your approach during interviews, showing that you're aligned with their mission.
✨Tip Number 2
Brush up on your communication skills. Since the role requires effective interaction with professional clients, practice articulating your thoughts clearly and confidently, both verbally and in writing.
✨Tip Number 3
Prepare for scenario-based questions. Think of examples from your past experiences where you've successfully resolved customer issues or built rapport, as these will demonstrate your problem-solving abilities.
✨Tip Number 4
Show your passion for animal health. Since the role mentions an interest in animals, be ready to discuss why this matters to you and how it can enhance your customer interactions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in phone-based roles. Emphasise skills like effective communication, problem-solving, and your ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in animal health. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in multitasking, touch typing, and using CRM systems. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammatical errors. Clear and articulate communication is crucial for this role, so make sure your written application reflects that.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in friendly conversation. Use examples from your past experiences to highlight how you've successfully communicated with customers.
✨Emphasise Problem-Solving Abilities
The role requires proactive issue resolution. Prepare to discuss specific instances where you've identified customer pain points and provided solutions. This will show your potential employer that you can think on your feet and handle challenges effectively.
✨Demonstrate Your Passion for Customer Service
Make it clear that you genuinely care about providing exceptional customer experiences. Share stories that reflect your dedication to customer satisfaction and how you’ve gone above and beyond in previous roles to ensure clients are happy.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their focus on B2B relationships and their commitment to customer satisfaction will allow you to tailor your responses and show that you're aligned with their mission.
