Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers via phone and email, manage orders, and resolve issues.
- Company: Join a leading company in Oldbury known for exceptional customer service.
- Benefits: Enjoy a competitive hourly rate and potential for permanent employment.
- Why this job: Be the friendly face of customer support and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience is essential; ecommerce experience is a plus.
- Other info: Work Monday to Friday, 9am to 5pm, with training provided for software.
We are looking for a reliable and friendly Customer Service Representative to join one of our industry leading clients based in the Oldbury area! In this role, you will be the main point of contact for their customers, providing exceptional service, answering inquiries, and ensuring customer satisfaction.
Job duties:
- Customer Support: Aid customers via phone and email, ensuring all queries are answered promptly and professionally.
- Product Assistance: Offer information about products, including features, availability, pricing, and delivery options.
- Order Management: Process customer orders, handle returns and exchanges, and update customers on the status of their orders.
- Issue Resolution: Address customer complaints or issues and provide effective solutions in a courteous manner.
- Record Keeping: Maintain accurate records of customer interactions, orders, and feedback in the company’s system.
- Team Collaboration: Work closely with colleagues in other departments, such as sales and warehouse, to ensure smooth and efficient service delivery.
The ideal candidate:
- Previous experience in customer service or a similar role is essential.
- Experience in Ecommerce would be desirable but not essential.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A friendly and approachable demeanour with a focus on customer satisfaction.
- Basic computer skills and familiarity with customer service software (training will be provided).
What happens after you apply for this role?
Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a Consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.
Locations
Customer Service Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you can stay calm under pressure.
✨Tip Number 2
Research the company and its products thoroughly. Being knowledgeable about what they offer will allow you to answer questions confidently and show your genuine interest in the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the main point of contact for customers, being articulate and friendly is key to making a great impression.
✨Tip Number 4
Prepare some thoughtful questions to ask during your interview. This not only shows your enthusiasm for the position but also helps you assess if the company culture aligns with your values.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you handled inquiries, resolved issues, or managed orders, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples from your past experiences that demonstrate your capability to provide exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as multitasking, time management, and familiarity with customer service software. This will help you stand out as a strong candidate.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Experience
Make sure to highlight any previous experience in customer service roles during the interview. Be prepared to discuss specific situations where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Effective Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you effectively communicated with customers and colleagues.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios, such as handling complaints or processing orders. Prepare responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
