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- Tasks: Assist customers with banking queries and provide top-notch service.
- Company: Join a supportive organisation that values diversity and personal growth.
- Benefits: Enjoy flexible working, discounted shopping, and excellent training opportunities.
- Why this job: Make a real impact by helping customers while developing your career in a friendly environment.
- Qualifications: Strong customer focus, communication skills, and basic Microsoft Office knowledge required.
- Other info: Hybrid working after initial training; inclusive workplace welcoming all backgrounds.
Location: Glasgow
Contract Type: Temporary
Start Date: 20th May 2025
Pay Rate: £14.02 per hour
Working Pattern: Full-time. Mon-Fri shifts will fall between 7am - 8pm, with the majority of shifts finishing by 6pm. Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu.
Hybrid Working: 2 days per week in the office (First 6 weeks is 100% office based for training)
About the Opportunity: Helping over a million business banking customers with their day-to-day needs has never been more important. As a Service Centre Consultant, you'll initially join a 6-week induction with our friendly training and development team. You'll learn our processes and gain confidence. We're committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role. As a key member of the Service Centre, you'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries. If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.
Key Responsibilities:
- Engage with customers, demonstrating empathy and a strong desire to assist them.
- Supporting existing customers with a wide range of queries relating to their accounts, statements and online banking.
- Always delivering a high standard of service.
- Ensuring all processes are followed correctly and documented accurately.
Requirements:
- Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence.
- Able to handle a high number of varied calls every day.
- Good attention to detail, with the ability to identify areas for improvement in the customer journey.
- Strong communication skills, both verbal and written.
- Understanding of Microsoft suite (Word, Excel, Outlook etc).
Benefits:
- Flexible benefits to suit your lifestyle, such as discounted shopping.
- Great access to shops and restaurants.
- Prime location in Glasgow.
- Close to public transport links.
- First class support and training for all colleagues.
- Opportunity for growth within the company.
- Hybrid working approach (once initial onsite training has been completed).
At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
Customer Service Adviser employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing with a friend can help you articulate your thoughts clearly and show empathy, which is crucial for this position.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission during interviews will show that you’re genuinely interested in the role and the organisation.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Service Centre Consultant.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your experience in customer service and your ability to handle queries professionally.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've demonstrated empathy and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of their commitment to customer service and how your values align with theirs. Be sure to include specific instances where you've successfully assisted customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Adviser.
How to prepare for a job interview at CV-Library
✨Show Your Customer Focus
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer queries with empathy and professionalism, as this role requires a strong customer focus.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this position, practice articulating your thoughts clearly. Be prepared to discuss how you would explain complex banking queries to customers in an easy-to-understand manner.
✨Familiarise Yourself with Microsoft Suite
Brush up on your skills with Microsoft Word, Excel, and Outlook. You might be asked about your proficiency with these tools, so being able to demonstrate your knowledge will give you an edge.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or improve a process, and be ready to discuss how you approached those challenges.
