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- Tasks: Join our team to handle customer enquiries and support sales with admin tasks.
- Company: Be part of a leading provider in the care industry, making a difference every day.
- Benefits: Enjoy a competitive salary, full training, and ongoing support in a friendly environment.
- Why this job: This role offers a chance to enhance your skills while contributing to exceptional customer service.
- Qualifications: 12 months of customer service experience and strong communication skills are essential.
- Other info: Located conveniently at Junction 31, M62, with easy commutes from surrounding areas.
Location: Wakefield / Castleford (Junction 31, M62)
Salary: £28,164 per annum
Shift: Monday–Friday, 8:00–17:00
Contract: Permanent
Our client, a leading provider in the care industry, is looking for a Customer Service Administrator to join their established team. This role is key in delivering exceptional service, handling customer enquiries, processing orders, managing complaints, and supporting the sales team with administrative tasks.
Key Responsibilities
- Respond to customer enquiries via phone, email, and live chat professionally and efficiently.
- Process orders, returns, complaints, and account queries in a timely manner.
- Investigate and resolve delivery, pricing, and invoice issues.
- Provide administrative support to the sales team, including account management tasks.
- Maintain accurate records and update the company’s ERP system.
- Continuously look to improve the efficiency of internal processes to deliver the highest standard of customer service.
Requirements
- At least 12 months of experience in a customer service or telesales role.
- Strong communication and problem-solving skills with a confident telephone manner.
- Ability to work under pressure and manage multiple tasks effectively.
- Proficiency in Excel and general computer systems.
- Previous experience in the care sector is desirable but not essential.
- Must be able to reliably commute to Junction 31, M62.
What’s on Offer?
- Competitive salary of £28,164 per annum.
- Full training and ongoing support.
- Opportunity to work for a leading company in the care industry.
Commutable from: Bradford, Castleford, Featherstone, Horbury, Huddersfield, Knottingley, Leeds, Normanton, Ossett, Pontefract, Rothwell, Wakefield.
If this sounds like the opportunity for you, apply now with your CV, and a member of our team will be in touch to discuss the next steps.
Customer Service Administrator employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the care industry and the specific services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling customer enquiries, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints or issues in previous roles. This will showcase your problem-solving abilities and your commitment to providing excellent customer service.
✨Tip Number 4
Make sure to highlight your proficiency in Excel and any experience with ERP systems during your discussions. Being able to demonstrate your technical skills can give you an edge in this administrative role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or telesales. Emphasise your communication skills and any specific achievements that demonstrate your ability to handle customer enquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the care industry. Mention your problem-solving skills and how you can contribute to improving customer service efficiency.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and other computer systems. Provide examples of how you've used these skills in previous roles to manage tasks under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experience to highlight how you've effectively handled customer enquiries or resolved issues.
✨Prepare for Common Scenarios
Expect questions about handling difficult customers or resolving complaints. Prepare specific examples that showcase your problem-solving skills and ability to remain calm under pressure. This will show that you can manage multiple tasks effectively, as required in the role.
✨Familiarise Yourself with the Company
Research the company and its services in the care industry. Understanding their values and mission will help you align your answers with what they are looking for. It also shows genuine interest in the position and the organisation.
✨Highlight Your Technical Skills
Since proficiency in Excel and computer systems is important, be ready to discuss your experience with these tools. If possible, mention any specific software you've used in previous roles, especially if it relates to order processing or customer management.
