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- Tasks: Manage client communications and ensure an excellent customer experience.
- Company: Join an award-winning business in a fast-paced, dynamic environment.
- Benefits: Enjoy a competitive salary, remote work options, and ongoing training.
- Why this job: Be part of a team that values exceptional service and career growth.
- Qualifications: Degree level education and strong communication skills required.
- Other info: Shortlisting starts immediately, so apply now!
We are now recruiting for a Client Relationship Executive on behalf of our Stamford based client. This award-winning business offers a great opportunity for someone who is looking to work in a fast paced, dynamic company. Continual training and career progression are available for the right person. As a Client Relationship Executive within their Commercial Division, your main responsibility will be to manage communication between all parties whilst managing and maintaining an excellent client experience. This is a permanent office based full time position. Salary £25 -28K plus non salaried benefits and initially 1 day a week working from home.
Responsibilities:
- Act as the main point of contact between customers, suppliers, and lenders throughout the document processing and payout stages.
- To develop and nurture relationships with customers to uphold our exceptional 5-star Trustpilot rating.
- Work closely with the sales team to ensure customer needs and timescales are understood and met.
- Ensure that all customer documentation is processed efficiently and submitted to lenders in a compliant manner, in line with company procedures.
- Collaborate with lenders and share best practices.
- Keep the company CRM system up to date at all times.
- Professionally handle phone and email communications.
- Delegate tasks to the administrators.
- Compliance accountability.
Key Skills:
- Educated to Degree level.
- Excellent written communication skills.
- Professional and engaging telephone manner alongside confidence in dealing with a range of clients.
- Priority and time management skills.
- A team player and problem solver.
- Aptitude for providing exceptional customer service.
- Commitment to the company values.
- Computer and mathematical literacy.
- Ability to work efficiently under pressure.
- Strong eye for detail.
Short listing will begin immediately.
Customer Service Administrator employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the business will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Highlighting your experience in managing client relationships will demonstrate your suitability for the role.
✨Tip Number 3
Brush up on your communication skills, especially over the phone and via email. Since you'll be the main point of contact, showcasing your ability to engage professionally with clients will be crucial.
✨Tip Number 4
Research common challenges faced in customer service roles within the financial sector. Being prepared to discuss how you would handle these situations can set you apart from other candidates.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Client Relationship Executive. Emphasise your customer service experience, communication skills, and any previous roles where you managed client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed client communications in the past and how you can contribute to maintaining their 5-star Trustpilot rating.
Highlight Key Skills: In your application, explicitly mention key skills such as time management, problem-solving, and attention to detail. Use bullet points to make these stand out, as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Customer Service Administrator.
How to prepare for a job interview at CV-Library
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your written and verbal skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and professionally.
✨Highlight Your Problem-Solving Abilities
The role requires a strong aptitude for problem-solving. Think of examples from your past experiences where you successfully resolved issues for customers. Share these stories to illustrate your ability to handle challenges effectively.
✨Demonstrate Your Team Spirit
This position involves working closely with various teams. Be ready to discuss how you have collaborated with others in previous roles. Emphasise your ability to work as part of a team and how you contribute to a positive work environment.
✨Familiarise Yourself with the Company Values
Understanding the company's values is crucial. Research the business and its culture before the interview. Be prepared to explain how your personal values align with theirs, especially regarding customer service and relationship management.
