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- Tasks: Be the go-to person for customer inquiries, quotes, and orders.
- Company: Join a global engineering firm specialising in industrial braking systems.
- Benefits: Enjoy a competitive salary and a dynamic work environment.
- Why this job: Make a real impact by delivering exceptional customer experiences and building strong relationships.
- Qualifications: Two years of customer care experience and familiarity with SAP or CRM platforms preferred.
- Other info: Ideal for those who thrive in fast-paced, team-oriented settings.
An international engineering company that specialises in the design and manufacture of industrial breaking systems for a number of different industries.
This role serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.
The work will include the following:
- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.
- Responsible for building strong customer relationships and delivering customer-centric solutions.
- Responsible for daily planning and prioritising of work to meet commitments aligned with organisational goals.
- Handles standard customer escalations, autonomously with first contact resolution when possible.
- With initial direction & supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- First contact of completing supplier portal or Supplier application form request & conflict mineral due diligence by the customers.
To apply for this role, you must:
- Two years of professional customer care experience preferred.
- Experience with SAP and CRM platforms such as SalesForce.
- Demonstrated mechanical or technical aptitude preferred.
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
- Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges.
The company will offer the successful candidate a competitive salary.
Customer Care Executive employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the technical aspects of their industrial braking systems will not only help you answer customer inquiries effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SAP and CRM skills, especially with platforms like SalesForce. Being proficient in these tools will show that you're ready to hit the ground running and can manage customer interactions efficiently.
✨Tip Number 3
Prepare for potential scenarios where you might need to handle customer escalations. Think about how you would approach resolving issues quickly and effectively, as this is a key part of the role.
✨Tip Number 4
Showcase your teamwork skills during any interviews or discussions. Highlight experiences where you've successfully collaborated in fast-paced environments, as this will align well with the company's dynamic culture.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience, especially any roles where you've handled inquiries or built customer relationships. Mention specific tools like SAP and CRM platforms you've used.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with their needs, particularly your ability to manage customer inquiries and resolve issues efficiently.
Showcase Relevant Skills: Emphasise your technical aptitude and familiarity with business tools such as SharePoint and MS Teams. Provide examples of how you've used these tools to enhance customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer care role.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Care Experience
Make sure to highlight your previous customer care roles during the interview. Share specific examples of how you've handled inquiries, resolved issues, and built strong relationships with customers.
✨Familiarise Yourself with Relevant Tools
Since experience with SAP and CRM platforms like SalesForce is preferred, brush up on these tools before the interview. Being able to discuss your familiarity with these systems will demonstrate your readiness for the role.
✨Demonstrate Technical Aptitude
Given the technical nature of the company, be prepared to discuss any mechanical or technical skills you possess. This could include problem-solving scenarios where you've applied your technical knowledge to assist customers.
✨Emphasise Teamwork and Adaptability
The role requires working in a dynamic team environment. Share examples of how you've successfully collaborated with others and adapted to fast-paced changes in previous positions.
