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- Tasks: Help clients manage repayments and loans while providing support and guidance.
- Company: Join a customer-focused team dedicated to treating clients fairly and effectively.
- Benefits: Enjoy a competitive salary, generous pension, holiday, and flexible working options.
- Why this job: Make a positive impact by turning challenges into solutions for clients in need.
- Qualifications: Empathy, negotiation skills, and a customer service background are essential.
- Other info: Earn up to £500 by referring a friend and enjoy a supportive work environment.
£24,500 + benefits package including generous pension, holiday plus more.
Mon - Friday 8.45 - 5.15pm, 2 days office / 3 WFH.
Are you currently working in a customer services role, but looking for something a little different on a daily basis? Do you have currently, or have you considered a swap into a collections or account arrears career? Would you be keen to help your specific portfolio of clients with managing their repayment and loan activities?
Do you have the skills needed to turn a negative situation into a positive one through listening, detail recording, clarifying, prioritising, directing, negotiating and then future overseeing? If you feel you meet the above criteria, you will find yourself part of a customer focused team, who work with their clients to help come up with alternative repayment plans, and then you step in to follow it through to the final payments - keeping in regular contact with the client, tracking activities against internal company guidelines, Treating Customers Fairly and Temporary payment pauses.
We are targeting individuals with empathy, tact and diplomacy. You will have a supervisor to provide guidance after initial training and escalations if needed. But you will be involved in the negotiation processes with a level of autonomy, which will need to be adapted to each individual customer's circumstances.
If you are successful in securing this role, the referencing criteria will include clear CCJ/IVA/DBS checks, due to the nature of this business.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Accounts Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Accounts Advisor. Understanding the nuances of managing client portfolios and negotiating repayment plans will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples where you've turned a negative situation into a positive outcome. This will demonstrate your empathy and problem-solving skills, which are crucial for this role.
✨Tip Number 3
Research common challenges faced in collections or account arrears roles. Being able to discuss these challenges and how you would approach them can impress interviewers and show your proactive mindset.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Customer Accounts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any skills related to collections, account management, or negotiation, as these are crucial for the Customer Accounts Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy, tact, and diplomacy. Use specific examples from your past experiences to demonstrate how you've successfully managed difficult situations with clients.
Highlight Relevant Skills: In your application, clearly outline your skills in listening, detail recording, and prioritising tasks. Mention any experience you have with creating repayment plans or managing client portfolios.
Follow Application Instructions: Ensure you carefully read and follow all application instructions provided by the company. This includes submitting your application through our website and ensuring all required documents are included.
How to prepare for a job interview at CV-Library
✨Show Empathy and Understanding
As a Customer Accounts Advisor, you'll be dealing with clients in sensitive situations. Demonstrating empathy during the interview will show that you can handle difficult conversations and understand the importance of treating customers fairly.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about examples from your past experience where you've successfully resolved issues or negotiated solutions, and be ready to discuss these in detail.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you listen actively, clarify information, and negotiate with clients. Use examples that showcase your ability to turn negative situations into positive outcomes.
✨Research the Company and Role
Familiarise yourself with the company's values and the specifics of the Customer Accounts Advisor role. This will help you tailor your answers and demonstrate your genuine interest in the position during the interview.
