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- Tasks: Help build a CRM system and customer portal for a leading care home company.
- Company: Join a global player in the care home sector focused on enhancing customer interactions.
- Benefits: Enjoy a fully remote role with a competitive salary and bonus structure.
- Why this job: Be part of a meaningful project that improves customer experiences in the care industry.
- Qualifications: Experience in CRM implementation and understanding customer journeys is essential.
- Other info: Full training provided on Yardi RentCafe; travel to offices for project work required.
£60-90K + 15% bonus. CRM Implementation consultant (permanent at a large end user). Fully Remote, some travel to offices for project work.
This Global player in the care home sector are looking to build a CRM system and a customer portal to deal with all the interactions the customer has as they choose the product, the location and the services they want. They then become a regular customer and use the portal or app to purchase services, interact with the company and book appointments etc.
This job would suit an experienced CRM Implementation consultant who has experience of mapping the clients' purchasing journey and understanding what the key stages are in terms of:
- Initial interest
- Viewing properties
- Choosing services
- Booking different activities / events / services
They need an experienced CRM consultant who is strong on the business analysis and functional side, who can talk to clients about the customer journey and understands what the critical aspects functionality need to look like.
Ideal someone with experience of Goldvision, Maximiser, workbooks, ProspexctSoft CRM, goldmine, Aplicor CRM, stayinFront, Sugar CRM; OpenCRM, SuperOffice, Creatio, or experience of another Student and residential property management solution.
The company are using the Yardi RentCafe module to manage the entire sales process and also continue interacting with the customers through RentCafe as they buy products and services. They are offering full training in the Yardi RentCafe solution, which is mainly used in the investment property sector.
The journey through the sales process needs to be fully mapped in RentCafe and then configured to show the potential customers what they will be getting, in terms of multiple Operators/locations, timelines, budgets, data/workflow integrity.
Please apply and I will read your CV and see what I can do.
CRM Implementation Consultant employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Implementation Consultant
✨Tip Number 1
Familiarise yourself with the Yardi RentCafe module, as this is a key tool for the role. Understanding its functionalities and how it integrates with CRM systems will give you an edge during discussions with the hiring team.
✨Tip Number 2
Prepare to discuss your experience in mapping customer journeys. Be ready to share specific examples of how you've successfully guided clients through their purchasing processes in previous roles.
✨Tip Number 3
Research the care home sector and understand the unique challenges it faces. This knowledge will help you demonstrate your ability to tailor CRM solutions to meet the needs of this industry.
✨Tip Number 4
Network with professionals who have experience in CRM implementation within the property management sector. Engaging with them can provide insights and potentially valuable connections that could support your application.
We think you need these skills to ace CRM Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a CRM Implementation Consultant. Focus on your skills in mapping customer journeys and any relevant CRM systems you've worked with, such as Goldvision or Sugar CRM.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in this role and how your background aligns with the company's needs. Emphasise your understanding of the customer journey and your ability to communicate effectively with clients.
Showcase Relevant Experience: When detailing your work history, include specific examples of projects where you successfully implemented CRM solutions. Highlight your business analysis skills and any training you've received in related software like Yardi RentCafe.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on mapping customer interactions.
How to prepare for a job interview at CV-Library
✨Understand the Customer Journey
Make sure you can clearly articulate the stages of the customer journey, from initial interest to booking services. Be prepared to discuss how you would map these stages in a CRM system and what key functionalities are necessary at each point.
✨Familiarise Yourself with Relevant CRMs
Since the role involves working with various CRM systems, brush up on your knowledge of Goldvision, Maximiser, and Yardi RentCafe. Highlight any experience you have with these platforms during the interview to demonstrate your suitability for the role.
✨Showcase Your Business Analysis Skills
Be ready to discuss your experience in business analysis, particularly how you've gathered requirements and translated them into functional specifications for CRM implementations. This will show that you understand the critical aspects of functionality needed for a successful project.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company's current CRM challenges and their vision for the new system. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
