Billings Manager

Billing Manager Location: London (2 Days in Office, 3 Days from home) Type: Permanent Salary: £50,000 – £60,000 per annum + Benefits An exciting opportunity has arisen for an experienced Billing Manager to join a fast-paced and dynamic organisation within the professional services industry. The successful candidate will lead a team of four Billing Analysts and take full ownership of the end-to-end invoicing process across multiple business units. This is a key role requiring strong leadership, billing expertise, and a proactive approach to resolving customer queries. Key Responsibilities: Oversee finance approvals for sales opportunities via Salesforce, ensuring SLA compliance and documentation accuracy Manage the team's response to customer billing queries, maintaining a 10-day SLA and escalating issues where necessary Act as the escalation point for complex billing matters, liaising directly with clients to provide clear resolution Ensure timely and accurate invoicing across multiple entities, managing credit note processes and reconciliation Produce monthly reports comparing expected vs actual invoicing Collaborate with internal teams to reconcile reseller and aggregator accounts ahead of invoicing Lead, train, and develop a team of four Billing Specialists Support initiatives to reduce backlogs and improve process efficiency Ideal Candidate: Proven experience in a billing or financial operations leadership role Familiarity with Salesforce and financial systems (ideally NetSuite) Confident managing billing queries and resolving customer issues independently Strong analytical, organisational, and communication skills Previous experience managing and mentoring teams Comfortable in a fast-paced environment with shifting priorities This is a fantastic opportunity to join a collaborative and forward-thinking organisation, with genuine scope to shape and streamline billing operations. To apply, please submit your CV for immediate consideration