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- Tasks: Support clients with technical queries and manage proof-of-concept projects.
- Company: Join a leading tech company specialising in advanced sensor solutions.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a bonus scheme.
- Why this job: Expand your skills in a dynamic environment while making a real impact.
- Qualifications: Experience in technical support, knowledge of Linux, and familiarity with LiDAR technology required.
- Other info: Standard office hours are Monday to Friday, 9:00 AM to 5:00 PM.
The Company: A well-established technology company specialising in advanced sensor solutions for high-performance industries.
The Role and Duties: This position offers an excellent opportunity to expand your technical expertise and develop new skills. As a skilled engineer with customer-facing experience, you will have a passion for supporting clients and guiding projects from proof of concept to final delivery. You may have experience in roles such as Application Engineer, Sales Engineer, Product Engineer, or Support Engineer, with knowledge in areas like mobile mapping solutions, 3D points clouds, LiDAR, perception software, Linux, and networking.
Responsibilities will include:
- Providing pre-sales and after-sales support, addressing technical queries and resolving issues, including handling hardware returns.
- Supporting various products, including LiDAR, perception software, inertial navigation, and georeferencing solutions, with potential for expansion into additional technologies.
- Managing proof-of-concept projects and ensuring successful implementation.
- Maintaining and updating a support ticketing system.
- Assisting with marketing efforts by setting up demonstrations and collecting sample data.
- Attending occasional exhibitions, customer meetings, and supplier training across the UK.
- Standard office hours: Monday to Friday, 9:00 AM to 5:00 PM.
The Candidate: Prior experience in technical customer support. Strong knowledge of Linux (particularly Docker) and networking. Familiarity with LiDAR sensors and 3D point clouds. Experience with MQTT protocols. Understanding of inertial navigation and georeferencing technologies. Exposure to robotics applications. Excellent written and verbal communication skills for effective customer interactions. Competent IT skills, with experience using CRM or ticketing systems being advantageous. Self-motivated and proactive in supporting customers and company initiatives. Ability to work well within a small team while engaging with large organisations.
The Package: Salary: £30,000 - £35,000 (dependent on experience and qualifications). 25 days holiday + bank holidays + Christmas shutdown. Bonus scheme. Healthcare benefits. Company phone and laptop.
Application Support Engineer employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as LiDAR and 3D point clouds. Having hands-on experience or projects that showcase your knowledge in these areas can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the industry, especially those who work with advanced sensor solutions. Attend relevant meetups or webinars to gain insights and potentially make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your customer-facing experience in detail. Think of specific examples where you've successfully resolved technical issues or supported clients, as this role heavily emphasises client interaction.
✨Tip Number 4
Show your enthusiasm for the role by researching the company and its products. Be ready to discuss how your skills align with their mission and how you can contribute to their success during any interviews or networking opportunities.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support, particularly with Linux, networking, and LiDAR technologies. Use specific examples to demonstrate your skills and achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting clients and your ability to manage proof-of-concept projects. Mention any relevant experience with 3D point clouds or perception software to align with the company's focus.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your written and verbal communication skills in both your CV and cover letter. Provide examples of how you've effectively interacted with customers or managed technical queries.
Show Enthusiasm for the Role: In your application, express genuine enthusiasm for the position and the company. Mention your interest in expanding your technical expertise and contributing to the success of the team, especially in areas like marketing demonstrations and customer meetings.
How to prepare for a job interview at CV-Library
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Linux, LiDAR, and 3D point clouds. Be prepared to discuss how you've used these technologies in previous roles, as this will demonstrate your expertise and suitability for the position.
✨Prepare for Customer Interaction Scenarios
Since the role involves customer-facing responsibilities, think of examples where you've successfully resolved technical issues or supported clients. Practising these scenarios can help you articulate your experience effectively during the interview.
✨Familiarise Yourself with the Company’s Products
Research the specific products and solutions offered by the company. Understanding their applications and benefits will allow you to engage in meaningful discussions and show your genuine interest in the role.
✨Demonstrate Your Teamwork Skills
The role requires working within a small team while engaging with larger organisations. Be ready to share examples of how you've collaborated with others in past projects, highlighting your ability to work well in diverse environments.
