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- Tasks: Supervise cargo bookings and manage staff while ensuring excellent customer service.
- Company: Join Freightserve, a leading GSA based in Heathrow, known for its dynamic work environment.
- Benefits: Enjoy a competitive salary, training opportunities, and a flexible working schedule.
- Why this job: Be part of a fast-paced industry, solve real problems, and make a difference in logistics.
- Qualifications: Customer service skills and knowledge of airline practices are essential; training provided for specific certifications.
- Other info: Work 37.5 hours a week with occasional on-call duties, earning extra pay for weekend shifts.
Freightserve are looking to recruit a Cargo Reservations Supervisor for a Heathrow based GSA. The GSA is based in the Heathrow area.
Key Responsibilities:
- Process air cargo bookings
- Overseeing staff and department
- Working closely with management
- Deal directly with customers and suppliers
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle bookings, pricing and service inquiries, flight and truck planning
- Anticipate and respond promptly to operational issues
- Attend handling company offices and warehouse as necessary (PPE provided)
- Postflights and onward transhipments follow up
- Handle and resolve customer complaints
- Written quotations and 'adhoc pricing'
- Record details of inquiries, comments and complaints and actions taken
- Follow up on customer interactions
- Communicate and coordinate with internal departments
- Organise workflow to meet customer timeframes
- Direct requests and unresolved issues to the correct departments
- Create and maintain all computer records as necessary
Requirements:
- Customer service
- Knowledge of airline and cargo handling practices
- 5 year background check and Criminal Record declaration
- Air Cargo Security (training provided if necessary)
- IATA Dangerous Goods Awareness (training provided if necessary)
- Flexible approach
- Ability to work as a part of a team
Hours are based on a 37.5 hours working week. Working between 0800 & 1800 dependent on rota Monday - Friday, plus week on call / weekend working approx 1 in 5, which is paid at £300. Please only apply if you have the necessary experience as only people with the correct experience will be contacted.
Airline Cargo Reservations Supervisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Cargo Reservations Supervisor
✨Tip Number 1
Familiarise yourself with the airline and cargo handling practices. Understanding the industry standards and regulations will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the air cargo sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare for potential operational issues by thinking through scenarios that may arise in the role. Being able to discuss how you would handle specific challenges during an interview can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills in conversations. Be ready to share examples of how you've successfully resolved complaints or improved customer satisfaction, as this is a key aspect of the Cargo Reservations Supervisor role.
We think you need these skills to ace Airline Cargo Reservations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air cargo bookings and customer service. Use specific examples that demonstrate your ability to handle inquiries, resolve complaints, and manage workflows effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the airline and cargo handling practices. Mention your flexibility and teamwork skills, and explain how your background aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and organisational abilities. These are crucial for managing customer interactions and coordinating with internal departments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Cargo Reservations Supervisor.
How to prepare for a job interview at CV-Library
✨Showcase Your Customer Service Skills
As a Cargo Reservations Supervisor, you'll be dealing directly with customers and suppliers. Be prepared to share examples of how you've successfully handled customer inquiries and resolved complaints in the past.
✨Demonstrate Industry Knowledge
Familiarise yourself with airline and cargo handling practices. During the interview, mention any relevant experience or training you have, especially regarding air cargo security and IATA Dangerous Goods Awareness.
✨Highlight Teamwork and Leadership Abilities
This role involves overseeing staff and working closely with management. Be ready to discuss your experience in leading teams and how you effectively communicate and coordinate with different departments.
✨Prepare for Operational Scenarios
Anticipate questions about how you would handle operational issues or workflow organisation. Think of specific situations where you had to respond promptly to challenges and how you managed them.
