Sales Manager - Plymouth Marsh Mills Plymouth

# Sales Manager - Plymouth Marsh MillsNEXTPlymouth1d ago## Continue with your CVPDF, Word, or image. Under 10MB.Apply now## Job descriptionSales Manager - Plymouth Marsh Mills at NEXT.### About the roleThis role is based at the NEXT store in Plymouth Marsh Mills and involves managing a sales team in a retail environment. You will be responsible for guiding your colleagues to deliver excellent service to every customer who visits the store. The position demands someone who can drive performance while keeping customer satisfaction at the centre of daily operations. Each working day is varied, fast paced, and challenging but ultimately rewarding. People are at the heart of what the company does, so your experience in leading, coaching, and motivating a team will be crucial to your success. You will need to balance commercial targets with a genuine focus on helping customers find what they need. Your leadership will shape the experience that shoppers have when they walk through the doors.### Key facts**Location:** Plymouth, South West England**Engagement:** full-time**Compensation:** Not specified### What you'll do* Lead your sales team to meet and exceed set performance targets each week and month.* Coach team members on how to provide outstanding service to every customer who visits the store.* Monitor daily sales figures and identify areas where the team can improve their overall results.* Support colleagues in handling customer questions, complaints, and processing complex transactions at the till point.* Create a positive team culture where customer service is the top priority for all staff.* Work alongside senior management to set goals and review progress against those goals regularly.* Train new team members on store procedures, product knowledge, and how to engage customers.* Ensure the sales floor is presented well and meets the company visual standards at all times.* Motivate individuals on your team to build confidence and grow their personal selling skills.* Adapt your management approach to suit different team members and the situations you face.* Attend regular meetings to share updates and align your team with wider store objectives.* Take ownership of resolving issues that affect the customer experience in the store.* Collaborate with colleagues in other departments to ensure a smooth and consistent shopping experience.* Report on team performance to senior leadership and recommend actions to improve sales outcomes.### Requirements* Proven experience leading or supervising a team in a retail or customer-facing setting.* Strong track record of achieving sales targets and driving commercial results in a store.* Ability to coach and motivate others to reach their full potential and perform well.* Good understanding of retail operations, customer service principles, and store procedures and standards.* Confident communicator who can give clear feedback and instructions to a team effectively.* Willingness to work the full shift pattern including weekends and weekday evenings.* Ability to manage your time and handle multiple priorities in a busy store.* Experience using retail systems and basic reporting tools for tracking team performance.* Comfortable working in a fast paced environment where priorities can change quickly.* Genuine interest in helping customers and building lasting relationships with shoppers.### Nice to have* Previous experience managing a team in a fashion or clothing retail environment.* Knowledge of NEXT products, ranges, and current promotions would be helpful.* Experience with staff scheduling and rota management in a retail setting.* Understanding of local market conditions and customer demographics in the Plymouth area.* Awareness of competitor offerings and current retail trends in the South West region.### Skills & tools* Retail management and team leadership techniques and strategies for driving sales.* Customer service best practices and conflict resolution skills in a retail context.* Sales reporting and performance tracking methods using standard retail tools.* Staff training and development approaches for building a capable and confident team.* Basic computer skills for using store management systems and reporting platforms.* Communication and motivational coaching abilities for supporting individuals in a team.### Practical notes* The working pattern is 37.50 hours per week with shifts spread across the week.* Sunday shifts run from 10:00 in the morning to 17:00 in the evening.* Tuesday and Thursday shifts run from 09:00 in the morning to 17:15 in the afternoon.* Wednesday and Friday shifts run from 12:45 at midday to 21:00 in the evening.* The role is based at the Plymouth Marsh Mills store in South West England.* This is a full-time position with a fixed weekly schedule that includes weekend work. #J-18808-Ljbffr