Sales Manager - Bluewater Dartford

# Sales Manager - BluewaterNEXTDartford1d ago## Continue with your CVPDF, Word, or image. Under 10MB.Apply now## Job descriptionSales Manager - Bluewater at NEXT.### About the roleThis role is based at the Bluewater store in Dartford, Kent, and involves managing a sales team within one of the largest retail destinations in the United Kingdom. The Sales Manager will be responsible for driving team performance, maintaining high standards of customer service, and ensuring that daily targets are met consistently. The position requires someone who thrives in a fast-paced retail environment and can motivate others to deliver their best work every day. You will report directly to the store management team and play a central part in shaping the customer experience that defines the Bluewater location. Success in this role depends on your ability to inspire a diverse team, analyse performance data, and implement strategies that grow both individual capability and overall store results.### Key facts**Location:** Dartford, Kent**Engagement:** Full-time**Compensation:** Not specified### What you'll do* Lead a team of sales colleagues to deliver outstanding customer experiences on the shop floor daily* Monitor individual and team sales performance against set targets and adjust strategies accordingly* Coach team members on product knowledge, selling techniques, and customer interaction standards* Support the store manager in achieving overall business objectives and quarterly revenue goals* Ensure that all customer service benchmarks are met across every shift and department* Handle escalated customer issues and resolve complaints to maintain brand reputation* Organise and lead daily team briefings to communicate priorities and share performance updates* Develop action plans to improve conversion rates and average transaction values* Work closely with colleagues from other departments to create a cohesive shopping experience* Maintain awareness of current promotions, seasonal stock, and marketing campaigns to advise the team* Uphold all company policies regarding health and safety, stock handling, and store presentation* Foster a positive team culture that encourages collaboration, accountability, and continuous improvement### Requirements* Proven experience in a retail sales leadership or supervisory role within a busy store environment* Strong track record of meeting or exceeding personal and team sales targets over a sustained period* Excellent communication skills with the ability to motivate and develop people at all levels* Demonstrated ability to coach, mentor, and manage a team of retail colleagues effectively* Confidence in handling conflict resolution and de-escalating difficult customer situations* Flexibility to work the full shift pattern including evenings, weekends, and public holidays* Strong organisational skills with the ability to prioritise tasks in a fast-paced setting* A genuine passion for retail and a commitment to delivering high standards of service* Experience of working within a target-driven environment where results are regularly measured and reviewed* Comfort with a flexible working pattern that includes late evenings and weekend shifts as part of the regular schedule### Nice to have* Previous experience working within a large shopping centre or high-footfall retail location* Familiarity with retail management systems and point-of-sale technology used in modern stores* Experience of training and onboarding new team members in a retail context* Knowledge of current fashion or general retail trends and seasonal buying cycles* Understanding of visual merchandising principles and how store layout influences customer purchasing decisions* Awareness of current loyalty programmes and customer retention strategies used in modern retail### Skills & tools* Proficiency in using retail performance dashboards and reporting tools to track team metrics* Strong numeracy skills for interpreting sales data, commission structures, and target analyses* Ability to use standard retail software for rotas, stock checks, and team communications* Confidence with mobile devices and in-store technology systems used during daily operations* Effective time management and the ability to juggle multiple priorities across a shift* Interpersonal skills for building rapport with customers, colleagues, and senior management* Knowledge of health and safety regulations and compliance procedures relevant to retail operations### Practical notes* The working pattern consists of 38.75 hours per week across a structured shift schedule* Monday shifts run from 12:45 to 21:00 and Saturday shifts follow the same evening hours* Tuesday, Wednesday, and Friday shifts run from 09:00 to 17:15 to cover core daytime hours* This is a full-time, on-site role based at the Bluewater store in Dartford, Kent* The role is based on-site at the Bluewater shopping centre and does not offer a remote working arrangement #J-18808-Ljbffr