At a Glance
- Tasks: Deliver award-winning customer service via phone, email, and web chat.
- Company: Join a friendly family business with a passion for excellence.
- Benefits: Competitive salary, birthday off, free food, and wellness programmes.
- Other info: Enjoy hybrid working after training and excellent career growth opportunities.
- Why this job: Be the voice of our business and make a real impact on customer satisfaction.
- Qualifications: Customer service experience is great, but confidence and problem-solving skills matter more.
The predicted salary is between 12.84 - 12.84 £ per hour.
£24,999.00 (Equivalent of £12.84 per hour) Full Time - permanent 37.5 hrs a week. Be the voice of our business, ensuring that you deliver multi award-winning customer service to new and existing customers in our own innovative way.
Do you have a passion for delivering outstanding customer service? Are you confident taking orders over the phone; where you would be expected to receive in excess of 100 calls a day and be able to communicate effectively with customers using e-mail and web chat? Would you like to join our friendly team and to be the voice of our family business?
You will thrive under pressure and using great problem-solving skills will find solutions and leave the customer feeling confident to ‘Leave it with us’. Hybrid working once probation period has been passed and all training has been completed.
Joining the Arthur David family will give the right person the determination to strive to deliver excellence in all they do.
- Additional Day Off for Your Birthday
- Christmas Food Hamper
- Company Events
- Company Pension
- Discounted Or Free Food
- Employee Discount
- Enhanced Maternity/Paternity Benefits
- Following 2 Years’ Service, Increased Annual Leave Entitlement and Company Sick Pay Scheme
- Free Parking
- Free Tea/Coffee and Fruit on Site
- Referral Programme
- Wellness Programme
Schedule: Various shifts Monday – Friday Between 7am and 6pm. Currently 1 in 3 Saturdays and 1 in 5 Sundays.
Skills & Requirements:
- Good knowledge of Microsoft Word, Excel, Outlook etc.
- An ability to use initiative and have attention to detail.
- Be able to demonstrate an aptitude for resolving customer challenges & delivering a positive outcome.
- Knowledge of, or experience of a Customer Service and sales is desirable.
Experience:
- Experience gained in a Customer service environment would be fantastic, however if you are confident you possess the skills & behaviours to deliver a great service, that is all you need.
- You’ll need a good standard of IT skills, with experience using Microsoft Office Word, Excel and Outlook. Efficient keying skills are a strong advantage.
- Product knowledge is not essential as you’ll receive top notch training, have the support from our wider team, and excellent tools to help you through your shift. That said; a passion, interest or experience in Food produce would be a great start.
Work Authorisation: United Kingdom (required)
Ability to commute/relocate: Must be able to get to Bishop Sutton without relying on public transport.
Customer Support Advisor employer: CV Elite Ltd
CV Elite Ltd is an excellent employer that values flexibility and teamwork, making it a great place for individuals looking to grow in the recruitment and onboarding field. Located in the charming village of Bishop Sutton, employees benefit from a supportive work culture that encourages professional development and offers opportunities to engage with the community through job fairs and training sessions. Join us to be part of a dynamic team where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CV Elite Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CV Elite Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CV Elite Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CV Elite Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CV Elite Ltd!
How to prepare for a job interview at CV Elite Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
