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- Tasks: Manage client relationships and collaborate with internal teams to drive success.
- Company: Join an industry leader known for its commitment to excellence in professional services.
- Benefits: Enjoy hybrid work, 23 days holiday, your birthday off, and retailer discounts.
- Why this job: Be part of a dynamic team that values collaboration and offers opportunities for growth.
- Qualifications: Experience in account management, strong communication skills, and a collaborative mindset required.
- Other info: Initial interviews set up within 48 hours; apply now to kickstart your career!
The predicted salary is between 36000 - 60000 £ per year.
The Role: We are looking for a dynamic and proactive Client Relationship Manager to formalise, build and enhance client and supplier relationships, drive process improvements and oversee and develop key business operations. Working closely with the Managing Director and Marketing Manager the successful Client Relationship Manager will be responsible for devising and implementing strategic initiatives that strengthen client and supplier relationships, developing and commercialising the high-quality service provided to both existing and new clients, which will lead to increased revenue and help to drive future business growth. The Client Relationship Manager will also be responsible for identifying and implementing operational process improvements and for overseeing key administrative areas within the business. Salary and Benefits: £35-45,000 (dependant on experience) + performance related bonus + continued professional development (with the appropriate financial support) + free on-site parking + 22 days holiday + 1 additional day for each year of service up to 25 days + bank holidays + 8% employers’ pension + laptop etc. This is a full-time, office-based role, but we are happy to consider flexible/hybrid working for the right person. The Company: Afinite is a leading IT Services company, with an excellent reputation and ambitious growth plans, who provide IT services to businesses across the UK and internationally. They are known for providing expert, honest, proactive and cost-effective IT support and advice, and deliver a range of services for clients of all sizes, from ad hoc emergency support to fully managed support contracts. They are based in Leeds City Centre (LS11), 10 minutes’ walk from Leeds City Station with free on-site parking. IT sector experience is not essential for this role. Client Relationship Manager, responsibilities: * Develop client relationships and service offering: Act as a key point of contact, building and maintaining strong relationships with clients, overseeing client projects and facilitating effective communication between clients and internal teams to guarantee the successful delivery of services. * Evolve commercial offering: Work with the Managing Director and Marketing Manager to review commercial terms, develop the service value proposition and identify opportunities for increased client interaction and revenue growth. * Develop relationships with suppliers and vendors: Ensure the timely sourcing and delivery of equipment and services, negotiating pricing and terms which align with company values and client requirements and overseeing supplier compliance to agreed standards. * Operational process improvements: Oversee business processes and identify, develop, document and implement process improvements to enhance team and business performance. * Team Leadership: Support the Finance Administrator and Business Support Assistant to ensure they are achieving success in their roles, and support with team development and recruitment in response to business growth. * Additional projects and responsibilities: as required in an expanding SME (contribute to marketing and business development activities, project management etc.) Client Relationship Manager, skills and experience: * A track record of success gained in a client facing Client Relationship/Customer Service/Account Management (or similar) role. * A strong relationship builder, skilled at building rapport with a proven ability to build and maintain excellent client, supplier and team relationships. * Proactive and adaptable to change in a fast-paced client-driven environment. * Strong problem-solving skills and experience in identifying and implementing process improvements. * Excellent verbal and written communication skills. * Highly organised, with exceptional time management skills and attention to detail. * Proficient in Microsoft Word and Excel, with strong data analysis capabilities. Dawn O’Shea is recruiting the Client Relationship Manager directly on behalf of Afinite so NO AGENCIES PLEASE. If your CV is short-listed, you will be contacted within 14 days to discuss your application in more detail
Client Relationship Manager employer: CV Elite Limited
Contact Detail:
CV Elite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. In der Rolle des Client Relationship Managers ist es entscheidend, dass du in der Lage bist, sowohl intern als auch extern effektiv zu kommunizieren. Überlege dir Beispiele aus deiner bisherigen Erfahrung, die deine Fähigkeit zur Beziehungspflege unter Beweis stellen.
✨Tip Number 2
Zeige deine Erfahrung im Account Management. Da die Stelle einen starken Fokus auf das Management von Partnerschaften hat, solltest du konkrete Erfolge und Herausforderungen aus früheren Positionen bereit haben, um zu demonstrieren, wie du Beziehungen erfolgreich aufgebaut und gepflegt hast.
✨Tip Number 3
Bereite dich darauf vor, über Leistungskennzahlen zu sprechen. Da die Rolle auch das Überwachen von KPIs umfasst, sei bereit, darüber zu diskutieren, wie du in der Vergangenheit mit Stakeholdern zusammengearbeitet hast, um herausragende Ergebnisse zu erzielen.
✨Tip Number 4
Sei offen für Reisebereitschaft. Da die Position Reisen erfordert, ist es wichtig, dass du deine Flexibilität und Bereitschaft, auch außerhalb deines Standorts zu arbeiten, klar kommunizierst. Das zeigt dein Engagement für die Rolle und die Kundenbeziehungen.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Relationship Manager position. Understand the key responsibilities and person specifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in account management, particularly within the legal or professional services sector. Use specific examples to demonstrate your relationship-building skills and success in managing partnerships.
Showcase Communication Skills: Since communication is crucial for this role, provide examples of how you've effectively communicated with both internal stakeholders and external clients. Mention any metrics or outcomes that resulted from your efforts.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's values and how you can contribute to their success. Mention your willingness to travel and your enthusiasm for the benefits offered, such as volunteering days and retailer discounts.
How to prepare for a job interview at CV Elite Limited
✨Showcase Your Relationship Building Skills
Since the role focuses on maintaining and nurturing long-lasting relationships, be prepared to share specific examples of how you've successfully built and managed client relationships in the past.
✨Demonstrate Your Account Management Experience
Highlight your experience in account management, especially within the legal or professional services sector. Discuss any relevant metrics or achievements that showcase your ability to drive success.
✨Prepare for Collaborative Scenarios
Expect questions about working collaboratively with internal and external teams. Think of instances where you facilitated teamwork or resolved conflicts to achieve outstanding results.
✨Be Ready to Discuss Change Implementation
The role involves implementing improvements and changes. Prepare to discuss times when you've identified areas for improvement and successfully led initiatives to enhance processes or relationships.
