Account Manager in Leeds

Account ManagerAccount Manager – Facilities Management (TFM)Location: Leeds (Hybrid – 1 day per week in the office)Salary: Up to £45,000 per annumContract: Full-time, permanent

OverviewAn established Facilities Management business is seeking an experienced Account Manager to manage and grow a portfolio of Total Facilities Management (TFM) contracts. Based in Leeds with hybrid working, this role focuses on client relationship management, service performance, and account growth across hard and soft FM services.This is an excellent opportunity for a commercially aware Account Manager with experience in Facilities Management or construction-related contracts who is confident managing client relationships and identifying opportunities to expand service delivery.

Key ResponsibilitiesClient Relationship Management

Act as the primary point of contact for clients across assigned TFM contracts

Build and maintain strong, long-term client relationships

Lead regular client meetings, reviews, and performance discussions

Manage client expectations and handle escalations professionally

Account Management & Growth

Ensure contracts are delivered in line with KPIs, SLAs, and contractual obligations

Identify opportunities for contract growth, variations, and additional services

Support retention through proactive account management and service improvement

Work closely with operations teams to drive performance and value

Operational & Commercial Support

Oversee service delivery across hard and soft FM disciplines

Support mobilisation of new contracts and services

Monitor financial performance, including budgets and cost control

Contribute to reporting, forecasts, and account哈哈 reviews

Stakeholder Collaboration

Work closely with helpdesk, engineering, and supply chain partners

Liaise with internal management to support operational and commercial objectives

Coordinate with subcontractors where required

Skills & Experience

Proven experience as an Account Manager within Facilities Management or a construction-related environment

Strong understanding of Total Facilities Management (TFM) contracts

Experience managing client relationships and growing accounts

Commercially minded with a focus on service delivery and retention

Excellent communication, organisation, and stakeholder management skills

Comfortable working in a hybrid role with 1 day per week in Leeds

What\’s On Offer

Salary up to £45,000 depending on experience

Hybrid working model (1 day per week in Leeds)

Opportunity to manage and grow key FM client accounts

Stable, supportive FM business with long-term contracts

Career progression within a growing Facilities Management organisation

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