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- Tasks: Provide top-notch technical support to customers via phone, email, and web tickets.
- Company: A leading web technology company based in Worcester with a friendly team culture.
- Benefits: Starting salary of £26,000, hybrid working, ongoing training, and career growth opportunities.
- Why this job: Join a dynamic tech environment and make a real difference in customer experiences.
- Qualifications: Exceptional communication skills and some experience in customer service.
- Other info: Supportive team atmosphere with a focus on professional development.
The predicted salary is between 26000 - 36400 £ per year.
Technical Support Advisor
Location: Worcester (Hybrid – 3 days WFH after probation)
Salary: £26,000 per annum
Contract: Full-time, Permanent
Are you a confident communicator with a passion for delivering exceptional customer service? Do you thrive in a busy contact centre environment, helping customers solve problems and making their day better? Join our Worcester-based web technology company as a Technical Support Advisor and become part of a friendly, fast-growing team that prides itself on gold-standard customer support.
About the Role
You’ll be the first point of contact for our customers, providing technical support and assistance via phone, email, and web tickets. No two days are the same — you’ll be helping clients resolve a range of website and hosting queries while ensuring every interaction leaves a positive impression.
Key responsibilities include:
- Handling inbound customer queries via phone, email, and ticket system
- Providing first-line technical support for website and hosting-related issues
- Communicating clearly and professionally at all times
- Logging and updating support requests accurately
- Working collaboratively with the wider technical and customer success teams
About You
While technical knowledge is useful, your communication skills are what really set you apart. You’ll be someone who can explain complex ideas simply, stay calm under pressure, and go the extra mile for every customer.
We’re looking for someone who:
- Has exceptional written and verbal communication skills
- Enjoys helping people and solving problems
- Is comfortable learning new systems and processes
- Brings a positive, proactive attitude to every call or message
- Has some experience in customer service or a contact centre environment
What We Offer
- £26,000 per year starting salary
- Hybrid working after 6-month probation (3 days from home, 2 in the Worcester office)
- Ongoing training and development
- Supportive, friendly team culture
- The opportunity to grow with a forward-thinking web company
About Us
We’re a leading Worcester-based web company, passionate about providing businesses with reliable hosting, web, and digital solutions — and the top-tier support to match. Our customers trust us because we care, communicate clearly, and always deliver.
How to Apply
If you’re ready to deliver exceptional customer support and build a career in a dynamic tech environment, we’d love to hear from you. Apply today and start your journey with a company that values people, professionalism, and performance.
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Customer Support – Tech employer: CV Bay
Contact Detail:
CV Bay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support – Tech
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our web technology services and customer support ethos. This will help you tailor your answers and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain technical concepts in simple terms. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've helped customers in the past. We want to see how you approach challenges and ensure every interaction leaves a positive impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in our minds.
We think you need these skills to ace Customer Support – Tech
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about clear communication, make sure your application reflects that. Use simple, straightforward language and avoid jargon. We want to see how you can explain things clearly, just like you would with a customer!
Tailor Your Application: Take a moment to read through the job description and highlight your relevant experience. Show us how your skills match what we're looking for in a Technical Support Advisor. Personalising your application makes a big difference!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for helping others and solving problems. We want to know what makes you tick and how you can contribute to our friendly team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CV Bay
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and the services they offer. Understanding their approach to customer support will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully helped customers in the past.
✨Prepare for Common Scenarios
Think about common technical issues that customers might face and how you would resolve them. Being ready to discuss these scenarios will demonstrate your problem-solving skills and proactive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.