Customer Support Representative

As a Customer Support Representative, you will play a key role in handling 40-60 inbound and outbound calls per day, providing outstanding phone-based support to our valued customers., * Respond to customer inquiries and provide solutions in a friendly, efficient manner.

• Manage a high volume of calls, ensuring every interaction reflects our commitment to customer satisfaction.

• Maintain accurate customer records and follow up on issues as required.

• Collaborate with colleagues to ensure seamless service delivery., If you’re excited to make a difference and provide top-notch customer support, we’d love to hear from you! Apply today by sending your CV to #Alice to join our Worcester-based team and start your journey toward a fulfilling career.

• Excellent communication skills and a friendly, empathetic approach.

• Previous experience in a customer service or call centre role is an advantage but not essential.

• Strong problem-solving abilities and attention to detail.

• Ability to work well in a team and thrive in a fast-paced environment.

• Flexible Working: After your probation period, enjoy the flexibility of working from home 3 days a week and the option to adjust your hours to 8:00 am to 4:30 pm.

• Weekend Rotation: Work one Saturday or Sunday every 8 weeks, with a weekday off in lieu.

• Career Progression: Opportunities for professional growth and development in a supportive team environment.

• Competitive Salary: Start at £25,000, increasing to £26,000 after a successful probation period., With a competitive salary, flexible working options, and a vibrant workplace culture, you’ll find plenty of reasons to build your career with us.

• Recruiter: CV Bay Ltd

• Contact: Alice Patterson

• Tel: +44(0)121 366 9016

• Email: to view click here