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- Tasks: Service and repair domestic appliances in customers' homes across the Midlands.
- Company: Join a leading company dedicated to high-quality appliance service and customer satisfaction.
- Benefits: Enjoy a company van, mobile phone, health insurance, and generous holiday allowance.
- Other info: Flexible working hours and potential for overtime make this role appealing.
- Why this job: Be part of a supportive team with opportunities for growth and hands-on problem-solving.
- Qualifications: Must have Gas Safe certification and experience with domestic appliances.
The predicted salary is between 24000 - 40000 £ per year.
Domestic Appliance Service Engineers are tasked with servicing and repairing various domestic appliances, with occasional returns to base during the week. This role requires adherence to our high standards and health and safety regulations while delivering efficient service to customers. A flexible and proactive approach with initiative is essential.
Responsibilities
- Operate in customers' homes within the Midlands area (primarily Derby, Nottingham, and Leicester), identifying faults and repairing various domestic appliances.
- Complete up to 10 calls per day, depending on the size of the area.
- Service products including dishwashers, washing machines, tumble dryers, cookers, microwaves, hobs, cooker hoods, fridges, and freezers.
- Ensure all electronic worksheets are accurate and updated.
- Inspect job sheets carefully to identify essential parts needed for each call.
- Collect necessary parts for the day's calls.
- Maintain an up-to-date stock in the van.
- Keep the supplied vehicle clean and presentable, performing routine maintenance checks.
- Be polite and courteous to all customers.
- Ensure high-quality work to encourage repeat business.
- Clean up any mess caused by work at the customer's property.
- Aim to complete as many calls as possible on the first visit.
- Wear the provided company uniform.
Requirements
- Valid Gas Safe certification required.
- Experience in servicing and repairing gas appliances is necessary.
- Up-to-date knowledge of gas safety (CCN1, CKR1) with at least 3 years of industry experience and responsibility for gas safety and Health & Safety.
- Experience in servicing and repairing domestic appliances such as refrigerators, laundry products, electric cooking products & dishwashing products is required.
- Problem-solving skills and attention to detail are important.
- Skills in diagnostics, fault finding, and repair of domestic appliances are required.
- Experience with brands such as Bosch, Beko, Hotpoint, Whirlpool, Glen Dimplex, Miele, and Electrolux is necessary.
- Effective use of technology, good communication and customer service skills are needed.
- A clean driving license is required (up to 6 points acceptable).
- Field Service Technician experience and 2nd line refrigeration (R600) are advantageous, with training available.
Essential Qualifications & Skills:
- Customer-focused
- Self-reliant and responsible
- Excellent written and spoken English
- Computer literate
- Team player
- Flexible work approach
Benefits Included:
- Van (available for private use) and fuel card
- Uniform and PPE
- Mobile phone
- Contributory Pension with NEST
- 20 Days holiday + Bank Holidays (increases with time served)
- Overtime potential at x1.5
- Paid travel from home to home
- Support and motivation
- Team bonding activities
- Vitality Health Insurance Cover (including optical, dental & hearing)
- Discount on new appliances
- Bonus scheme
Preferred Location
Leicester, Nottingham, Derby – However, we welcome applications from engineers within a 25-mile radius of Tamworth, provided they have the necessary skills and experience.
White Goods Engineer - Midlands (GAS) employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land White Goods Engineer - Midlands (GAS)
✨Tip Number 1
Familiarise yourself with the specific brands mentioned in the job description, such as Bosch and Miele. Having hands-on experience or knowledge about these brands can give you an edge during interviews.
✨Tip Number 2
Highlight your Gas Safe certification and any relevant training in gas safety. Be prepared to discuss how you've applied this knowledge in previous roles, as it’s crucial for this position.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past challenges you've faced while servicing appliances. This will show your ability to think on your feet and provide excellent customer service.
✨Tip Number 4
Since the role involves a lot of customer interaction, practice your communication skills. Being polite and courteous is essential, so think of ways to convey your friendly approach during the interview.
We think you need these skills to ace White Goods Engineer - Midlands (GAS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in servicing and repairing gas appliances. Include specific brands you've worked with, such as Bosch or Hotpoint, and emphasise your Gas Safe certification.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and how your skills align with the company's needs. Mention your problem-solving abilities and customer service skills, as these are crucial for a Domestic Appliance Service Engineer.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your Gas Safe certification and any additional training related to gas safety. This will demonstrate your commitment to health and safety standards.
Showcase Your Flexibility: Since the role requires a flexible work approach, provide examples of how you've adapted to changing situations in previous jobs. This could include managing multiple calls in a day or adjusting to customer needs.
How to prepare for a job interview at CV Bay Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with servicing and repairing gas appliances. Highlight specific brands you've worked with, such as Bosch or Hotpoint, and be ready to explain your diagnostic and fault-finding processes.
✨Demonstrate Customer Service Excellence
Since the role involves working in customers' homes, emphasise your customer service skills. Share examples of how you've handled difficult situations or ensured customer satisfaction in previous roles.
✨Emphasise Safety Knowledge
Given the importance of health and safety regulations in this role, make sure to discuss your understanding of gas safety standards and any relevant certifications you hold, like Gas Safe certification.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific scenarios, such as a customer complaint or an unexpected technical issue during a service call.