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For Companies At a Glance
- Tasks: Support and optimise specialist production equipment across customer sites with expert-level service.
- Company: Join a leading industrial service provider with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, generous holiday, private healthcare, and a contributory pension scheme.
- Why this job: Be part of a dynamic team solving real-world problems in a fast-paced environment.
- Qualifications: Technical education and 1-3 years' experience in a break-fix service role preferred.
- Other info: Flexible shift patterns and opportunities for travel across the UK and Europe.
The predicted salary is between 36000 - 60000 £ per year.
Location: Must reside within 1 hour of site – Norfolk
Travel: UK-wide as required, plus occasional European travel for training
Role Overview
We are seeking a skilled Site Service Technician to support the performance, uptime and reliability of specialist production equipment across customer sites. You will complete expert-level product training and deliver a full range of onsite services including installation, troubleshooting, break‑fix repairs, preventative maintenance, performance optimisation and operator training. This role is ideal for someone who thrives in a fast‑paced technical environment, enjoys problem‑solving, and takes pride in delivering exceptional customer service.
Duties
- Service & Support: Attend customer sites within your assigned territory to complete break‑fix repairs, preventative maintenance and machine optimisation. Diagnose issues efficiently using information provided by remote support teams. Deliver all service activities in a professional, customer‑focused manner.
- Installations: Complete onsite equipment installations to required standards. Ensure all configuration, testing and handover processes are completed thoroughly.
- Training & Development: Provide operator training, SOP guidance and ongoing skills development to ensure equipment is used and maintained effectively.
- Administration: Maintain accurate service records, documentation, analytics and expense submissions. Update service systems in real time to ensure full visibility of ongoing work.
Expectations
- Work a rotating shift pattern: 4 days (7am‑7pm), 4 days off, 4 nights (7pm‑7am), 4 days off, repeating.
- Provide additional shift cover during holidays when required.
- Build strong relationships with customers through respectful, clear communication.
- Escalate critical issues promptly and follow through until resolution.
- Communicate product updates, enhancements and service opportunities to customers.
- Identify and share potential sales leads through the service system.
- Meet and strive to exceed all KPIs, identifying areas for further training or development.
- Maintain high standards of professionalism, integrity and safety at all times.
- Complete all required training, certifications and ongoing development activities within agreed timelines.
Competencies
- Positive attitude, strong work ethic and a calm approach under pressure.
- Excellent troubleshooting and analytical skills.
- Ability to follow SOPs and processes consistently.
- Strong problem‑solving ability, especially when situations deviate from the norm.
- Team‑oriented mindset with a willingness to learn and support others.
- Clear and concise communication skills, both written and verbal.
- Ability to resolve conflict fairly and quickly.
- Comfortable working in a fast‑paced, collaborative environment.
- Strong organisational skills with the ability to manage travel, expenses and service data ethically and efficiently.
- Commitment to maintaining equipment and working safely at all times.
Desired Requirements
- High school / primary technical education required; technical college qualification preferred.
- 1‑3 years' experience in a break‑fix service environment.
- Clean and safe driving record.
- Intermediate experience with Microsoft Office, Salesforce and service management applications.
- Completion of personality and technical competency assessments.
Additional Requirements
- Flexibility to work the shift pattern and provide additional cover when needed.
- Willingness to travel across the UK and occasionally within Europe for training.
- Must live within one hour of the site.
Package
- OTE £51,668.00
- 17.5 shifts of holiday
- Employee Assistance Program from day 1
- Contributory pension scheme up to 6%
- Life insurance
- Private Health care after 2 years' service
- Free Eye and eyesight tests
- Long Service Awards
- Free on‑site parking
Industrial Service Engineer in Walcott employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Industrial Service Engineer in Walcott
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your troubleshooting skills. Think of real-life examples where you've solved problems or improved processes – this will make you stand out!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Industrial Service Engineer in Walcott
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Industrial Service Engineer role. Highlight any relevant technical qualifications and previous service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your problem-solving skills can benefit our customers. Keep it concise but engaging!
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application showcases your ability to convey information effectively. Whether it’s in your CV or cover letter, let us see your strong written skills!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CV Bay Ltd
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common issues in industrial print equipment and be ready to discuss your troubleshooting experiences. This will show that you’re not just a candidate, but someone who understands the ins and outs of the job.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered exceptional service in the past. Think about times when you resolved conflicts or went above and beyond for a client. This will highlight your ability to build strong relationships, which is key for this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to break-fix repairs or installations. Practice articulating your thought process and problem-solving strategies. This will demonstrate your analytical skills and calm approach under pressure, which are crucial for an Industrial Service Engineer.
✨Understand the Shift Pattern
Since the role requires a rotating shift pattern, be prepared to discuss your flexibility and willingness to adapt. Show that you understand the demands of the job and are ready to commit to the schedule. This will reassure the interviewer that you’re serious about the position and can handle the work-life balance.