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- Tasks: Lead the engineering team and tackle complex service issues while improving quality.
- Company: Dynamic company offering a mix of office and field-based work.
- Benefits: Competitive salary, company car, 30 days holiday, and training support.
- Why this job: Make a real impact by enhancing service quality and supporting engineer development.
- Qualifications: Strong technical background in service and repair, with excellent communication skills.
- Other info: Enjoy a hybrid work environment with opportunities for career growth.
The predicted salary is between 40000 - 66000 £ per year.
This is a varied UK-based role offering a mix of head office and field-based responsibilities. You will primarily be based at head office, with travel to the field as required, along with occasional opportunities to work from home depending on business needs.
In this role, you will lead the engineering team from a technical perspective. You will act as the main escalation point for complex service issues, support Area Managers and engineers, and help improve quality and performance across the business. You will review repeat faults, carry out root cause analysis, and turn findings into clear improvements. You will also work closely with Area Managers to support engineer development, hold regular review meetings, monitor KPIs, and work with the Service Administration Manager to review service coverage and workforce planning.
Previous Experience Required:
- Strong technical background in service and repair (Essential)
- Experience within foodservice equipment or similar technical industry (Essential)
- Electrical knowledge within a field service environment (Essential)
- Ability to diagnose and resolve complex technical issues (Essential)
- Confident communicator at engineer, management, and director level (Essential)
- Strong understanding of Health & Safety (Essential)
Package Overview:
- Basic salary £50,000 - £55,000pa (negotiable depending on experience)
- Company car
- 30 days holiday including bank holidays
- Holiday rewards - additional leave linked to service milestones
- Attendance allowance
- Pension contribution
- Training and development support
If this position is of interest to you please call CV Bay Ltd.
Technical Support Engineer employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Technical Support Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are discussing your experience with service and repair, the better your chances of impressing the hiring managers.
✨Tip Number 3
Showcase your problem-solving skills! When you get the chance, share specific examples of how you've diagnosed and resolved complex technical issues in the past. We want to see how you can bring that expertise to the table and improve quality and performance across the business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical background, especially in service and repair, and any relevant experience in the foodservice equipment industry.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Technical Support Engineer role. Share specific examples of how you've diagnosed and resolved complex technical issues in the past.
Showcase Your Communication Skills: Since you'll be communicating with engineers, management, and directors, it's crucial to demonstrate your confident communication style. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at CV Bay Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around service and repair in the foodservice equipment sector. Be ready to discuss specific examples of complex issues you've diagnosed and resolved in the past.
✨Showcase Your Leadership Skills
Since this role involves leading an engineering team, think about times when you've supported or developed others. Prepare to share how you've improved team performance or handled escalated service issues effectively.
✨Communicate Clearly
As a confident communicator, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd communicate with engineers, management, and directors, so be ready to adapt your style to your audience.
✨Understand Health & Safety
Familiarise yourself with health and safety regulations relevant to the field service environment. Be prepared to discuss how you've implemented safety measures in previous roles and how you would ensure compliance in this position.