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- Tasks: Manage a diverse portfolio of soft services across 20-30 sites.
- Company: Dynamic facilities management company focused on client relationships.
- Benefits: Competitive salary, autonomy in role, and varied responsibilities.
- Why this job: Build strong relationships and make a real impact in multiple sectors.
- Qualifications: Strong communication skills and a people-focused attitude.
- Other info: Opportunity for growth and development in a supportive environment.
The predicted salary is between 36000 - 36000 £ per year.
Facilities Management - Soft Services
Location: Regional role (Crewe to Cannock)
Salary: £36,000
The Role
We’re looking for a confident and people-focused Account Manager to oversee a diverse portfolio of soft services contracts across approximately 20–30 sites. The portfolio includes a mix of education settings, corporate offices, and commercial workplaces. This is a highly relationship-driven role where your ability to communicate effectively with a wide range of stakeholders will be key to success. You’ll act as the main point of contact for clients, ensuring service delivery is consistent, relationships are strong, and standards are maintained across your patch.
What You’ll Be Doing
- Managing a portfolio of 20–30 sites across education and corporate environments
- Building strong, long-term relationships with clients and stakeholders
- Acting as the primary contact for all account-related queries and service delivery matters
- Conducting regular site visits across your region (Crewe to Cannock)
- Ensuring high standards of soft services are delivered consistently
- Handling client communication via face-to-face meetings, phone, and a high volume of email correspondence
- Resolving issues quickly and professionally while maintaining client satisfaction
What We’re Looking For
- A natural people person who can adapt their communication style to suit different stakeholders
- Strong communication skills across face-to-face, phone, and written formats
- Excellent written English – a significant portion of the role involves email communication
- Organised, proactive, and able to manage multiple sites effectively
- Full UK driving licence (regional travel required)
- Ability to pass an Enhanced DBS check
Experience
- Experience in Facilities Management (soft services) is beneficial but not essential
- Candidates from other service-led or client-facing industries are encouraged to apply
What You’ll Get
- Salary of £36,000
- Autonomy to manage your own portfolio
- A varied role with a mix of site visits and client interaction
- Opportunity to build strong client relationships across multiple sectors
If you’re someone who thrives on building relationships, communicating effectively, and delivering great service across multiple sites, this could be a great fit.
Account Manager in Stoke-on-Trent employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups to connect with potential employers and other professionals. Remember, it’s all about who you know, so don’t be shy!
✨Tip Number 2
Practice your pitch! Be ready to introduce yourself and explain why you’re the perfect fit for the Account Manager role. Keep it concise and engaging – you want to leave a lasting impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our team. Plus, it’s super easy!
We think you need these skills to ace Account Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing client relationships and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about effective communication, don’t hold back! Use clear and concise language in your written application. We’re looking for someone who can adapt their style to different stakeholders, so let your personality shine through!
Be Organised and Proactive: Demonstrate your organisational skills in your application. Mention any experience you have in managing multiple projects or sites, as this will show us you can handle the diverse portfolio we need you to oversee. A proactive approach is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CV Bay Ltd
✨Know Your Portfolio
Before the interview, take some time to research the types of soft services and facilities management. Familiarise yourself with the specific needs of education settings and corporate offices. This will help you demonstrate your understanding of the role and how you can manage a diverse portfolio effectively.
✨Showcase Your Communication Skills
Since this role is all about building relationships, be prepared to discuss your communication style. Think of examples where you've successfully managed client relationships or resolved issues. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
As an Account Manager, you'll need to juggle multiple sites. Bring examples of how you've managed various tasks or projects simultaneously in the past. Highlight any tools or methods you use to stay organised, as this will show your proactive approach to managing responsibilities.
✨Prepare for Site Visit Scenarios
Expect questions about how you would handle site visits and client interactions. Think about how you would ensure high standards of service delivery across different locations. Being ready with specific strategies or past experiences will show that you're well-prepared for the role.