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- Tasks: Manage service desk calls and coordinate maintenance requests for various sites.
- Company: Join a leading international facilities management company with over 30 years of experience.
- Benefits: Enjoy a competitive salary, holiday allowance, and flexible part-time hours.
- Why this job: Be part of a dynamic team making a real impact in essential services like healthcare and safety.
- Qualifications: Experience in customer service or help desk roles is preferred but not essential.
- Other info: Training on Maximo software will be provided to help you excel in your role.
Service Desk Administrator
Customer Services Help Desk
Hours: 20 hours per week
Holiday Allowance: 21 days
Salary: £14,361 (£13.80 per hour)
Location: Prescott
Shifts:
- Week 1: Monday – OFF / Tuesday – 8am-1pm / Wednesday – OFF / Thursday – 1pm-6pm / Friday – 8am-1pm / Saturday – OFF / Sunday – 1pm-6pm
- Week 2: Monday – 8am-1pm / Tuesday – OFF / Wednesday – 1pm-6pm / Thursday – OFF / Friday – 8am-1pm / Saturday – 8am-1pm / Sunday – OFF
We are recruiting for an experienced Help Desk Administrator in Prescott to join our team.
We are an international facilities management company established in the UK for over 30 years, with offices across the world. We currently turn over 2 billion per year in the UK alone and employ around 9,000 employees across England, Scotland, and Wales. We have long-standing relationships with our clients and offer reactive callout services and planned maintenance tailored to their needs.
Key Responsibilities:
- Answering calls and escalating to the relevant team for 8 sites
- Taking maintenance calls for hospitals and police stations
- Dealing with calls on the service desk with queries and emergency repair requests
- Scheduling works and tracking them
- Carrying out administrative duties and inputting information into the system
- Quoting for equipment or materials needed
- Coordinating with engineers to ensure projects are completed timely
- Working with Maximo (training provided)
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Service Desk Administrator employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Familiarise yourself with the Maximo system, as it's mentioned in the job description. Even if you haven't used it before, understanding its basic functions can give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling calls and queries. Practising common scenarios you might encounter on a help desk can help you feel more confident when discussing your experience.
✨Tip Number 3
Research the company’s background and their operations in facilities management. Being knowledgeable about their services and clients can show your genuine interest and help you stand out in the interview.
✨Tip Number 4
Prepare to discuss your organisational skills, particularly in scheduling and tracking maintenance requests. Think of examples from your past experiences where you successfully managed multiple tasks or projects.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and help desk roles. Emphasise any previous work with maintenance calls or administrative duties, as these are key responsibilities for the Service Desk Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with handling calls, scheduling works, and any experience with systems like Maximo. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and organisation. These are crucial for managing queries and coordinating with engineers effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Service Desk Administrator.
How to prepare for a job interview at CV Bay Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Service Desk Administrator. Be prepared to discuss how your previous experience aligns with tasks like handling maintenance calls, scheduling works, and using systems like Maximo.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as dealing with an emergency repair request or managing multiple calls at once. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As a Service Desk Administrator, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to interact effectively with clients and colleagues alike.
