Refrigeration Service Manager

Office Service Manager – Refrigeration Industry Location: Birmingham Salary: Up to £45,000 per annum Hours 8am – 5pm Monday – Friday Holiday Allowance : 23 + 8 days holiday About the company: We are a family run business who specialise in refrigeration and air conditioning and have been established for over thirty-five years, covering the West Midlands with a team of 9 engineers carrying out installation, service and repair. We assist organisations such as Restaurant chains, Hotels, Football Stadiums,Retail and Manufacturing companies. About the Role: We are currently seeking a Refrigeration Service Manager to oversee service operations, manage engineer scheduling, and handle quotations. This role is ideal for an ex-refrigeration engineer looking to transition into an office-based role with previous quoting experience or an experienced refrigeration quotes administrator with a good knowledge of the industry. Key Responsibilities: Oversee the daily service operations, ensuring efficient scheduling of engineers. Prepare and manage quotations for maintenance, repairs, and installations. Allocate workloads effectively, ensuring optimal engineer deployment. Liaise with clients to provide technical support and resolve service-related queries. Coordinate with engineers and procurement teams to ensure job completion. Maintain service records, contracts, and compliance documentation. Support the senior management team in streamlining operational processes. Key Requirements: Strong background in refrigeration – either as an ex-engineer or from a refrigeration service management role Experience in quoting for maintenance and repair work. Proven ability to schedule and manage engineer workloads effectively. Strong technical understanding of refrigeration systems. Excellent communication and organisational skills. Proficiency in service management software and Microsoft Office