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- Tasks: Diagnose and resolve technical faults in Multi-Functional Devices while providing user training.
- Company: Join a well-established service team in Leicestershire with a focus on innovation.
- Benefits: Competitive salary, 26 days holiday, mental health days, and discounts on tech and leisure.
- Why this job: Make a real impact by helping clients maximise their device capabilities.
- Qualifications: Hands-on experience with MFDs and a full clean UK driving license.
- Other info: Ongoing training and development opportunities in a supportive team environment.
The predicted salary is between 24000 - 42000 £ per year.
Field Service Technician - Multi-Functional Devices (Copier/MFD)
Location: Leicestershire
Requirements: Full clean UK driving license essential
Are you a skilled Field Service Engineer with hands-on experience in servicing and networking Multi-Functional Devices (MFDs)? We are looking for a proactive technician to join a well-established service team supporting clients across Leicestershire.
What You’ll Be Doing:
- Responding to service calls promptly and professionally, diagnosing and resolving technical faults
- Installing and networking MFDs at customer sites, ensuring full functionality and client satisfaction
- Providing user training and guidance to help customers maximise device capabilities
- Completing repairs safely and in line with manufacturer and H&S standards
- Maintaining accurate service records and using tech tools (tablet/laptop) to enhance service delivery
- Managing car/walking stock to required levels
- Supporting other service teams when needed and contributing to team meetings
- Participating in ongoing training and development, including online modules and occasional residential courses
Benefits Package:
- Salary up to £31,500 (base + bonus)
- 26 days holiday + bank holidays, with the option to purchase additional days
- Access to award-winning learning content and development programmes
- Enhanced family leave and life assurance options
- One paid day off for mental health and another for volunteering
- Generous pension scheme with investment options
- Discounts on technology, dining, and leisure activities
- 24/7 independent employee assistance programme for you and your immediate family
How to Apply:
Click the link below to submit your CV for consideration. If you are currently seeking a Photocopier position, please send us a copy of your CV via the link below or call our mainline and ask for Nicola Foxall who will give you a call for a confidential chat.
CV Bay Ltd are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of Print production roles in this sector.
Photocopier Field Service Engineer employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Get to know the company before your interview. Research their values, recent projects, and any news related to them. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for a Field Service Engineer role, make sure you're up to speed with servicing and networking MFDs. Being able to discuss specific experiences or challenges you've faced will set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after submitting your CV!
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Multi-Functional Devices (MFDs). We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical faults in the past. We love proactive technicians who can think on their feet, so let us know how you’ve tackled challenges head-on!
Highlight Customer Interaction: Since you'll be providing user training and support, it’s important to demonstrate your ability to communicate effectively with clients. Share any experiences where you’ve helped customers maximise their device capabilities.
Keep It Professional: While we appreciate a friendly tone, make sure your application is polished and professional. Double-check for typos and ensure your formatting is consistent. Remember, first impressions count, so let’s make it a good one!
How to prepare for a job interview at CV Bay Ltd
✨Know Your Tech
Brush up on your knowledge of Multi-Functional Devices (MFDs) before the interview. Be ready to discuss specific models you've worked with and any technical issues you've resolved. This shows you're not just familiar with the devices but also confident in your troubleshooting skills.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with clients regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you trained users or resolved their issues effectively, as this will demonstrate your proactive approach.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would handle a service call or troubleshoot a common fault. Practising these scenarios can help you articulate your thought process clearly and show your problem-solving abilities.
✨Understand the Company Culture
Research the company and its values. Understanding their approach to service and teamwork can help you align your answers with what they’re looking for. Mentioning how you can contribute to their culture will make you stand out as a candidate who fits well within their team.
