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- Tasks: Repair and maintain production print devices while delivering top-notch customer service.
- Company: Join a respected print solutions provider with a focus on innovation.
- Benefits: Competitive salary, bonus, company car, healthcare, and generous holiday allowance.
- Why this job: Be part of a dynamic team making a real impact in the print industry.
- Qualifications: Experience with production print devices and strong diagnostic skills required.
- Other info: Opportunity for continuous learning and career growth in a fast-paced environment.
Role: Field Service Engineer - Production Print & Photocopiers
Location: Northamptonshire
Are you an experienced Field Service Engineer with a background in Production Print Devices (PPD) or Photocopier / MFDs? This is a superb opportunity to join a respected and forward-thinking print solutions provider, supporting a diverse client base across Northamptonshire and surrounding areas. You will be part of a professional service team known for its technical excellence and customer-first approach, delivering expert maintenance, fault diagnosis, and installations for premium print technology.
Responsibilities:
- Responding to service calls and performing repairs on PPD and MFD equipment
- Diagnosing faults and carrying out effective repairs through cleaning, adjustment, or part replacement
- Completing scheduled preventative maintenance to minimise downtime
- Installing new devices and ensuring optimal performance and customer satisfaction
- Escalating complex issues and collaborating with technical support teams
- Maintaining accurate service records and documentation
Ideal Candidate Profile:
We are looking for a confident, technically skilled engineer who thrives in a fast-paced field environment and takes pride in delivering exceptional service.
Key Skills & Experience:
- Proven experience supporting Production Print Devices, MFDs / Photocopiers (Ricoh / Canon / Konica / Sharp / Kyocera)
- Strong fault-finding and diagnostic skills across hardware and software
- Familiarity with fiery
- Excellent communication and customer service skills
- Ability to work independently and manage time effectively across multiple client sites
- A proactive mindset with a commitment to continuous learning and technical development
- Full UK driving licence
Package:
- Up to £35,000 + Bonus
- Company Car, Mobile Phone, Laptop
- Pension Scheme
- Private Healthcare
- 25 Days Holiday (rising to 28)
How to Apply:
Click the link below to submit your CV for consideration. If you are currently seeking a print position, please send us a copy of your CV via the link below or call our mainline and ask for Nicola Foxall who will give you a call for a confidential chat.
PPD / Print Production Field Service Engineer in Northampton employer: CV Bay Ltd
Contact Detail:
CV Bay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PPD / Print Production Field Service Engineer in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the print industry and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs related to Production Print Devices. This not only boosts your experience but also shows potential employers that you're proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills and common fault-finding scenarios. Practice explaining your thought process clearly, as communication is key in this role. We want to see how you tackle problems!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining a forward-thinking print solutions provider.
We think you need these skills to ace PPD / Print Production Field Service Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Production Print Devices and MFDs. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let us know about your excellent communication skills. Share examples of how you've delivered exceptional service in the past – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the ideal candidate for this Field Service Engineer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CV Bay Ltd
✨Know Your Tech
Brush up on your knowledge of Production Print Devices and MFDs, especially brands like Ricoh, Canon, and Konica. Be ready to discuss specific models you've worked with and any technical challenges you've overcome.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired faults in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to troubleshooting.
✨Customer Service is Key
Since this role emphasises a customer-first approach, think of instances where you’ve gone above and beyond for clients. Be ready to share how you ensure customer satisfaction and handle difficult situations.
✨Time Management Matters
As a Field Service Engineer, you'll be juggling multiple client sites. Prepare to discuss how you prioritise tasks and manage your time effectively, ensuring that all service calls are handled promptly.
