Helpdesk Manager in Leeds

Helpdesk Manager \\nFacilities Management \\n\\nLocation: Leeds\\n Salary: £35,000 per annum\\n Sector: Facilities Management (TFM)\\n We are a growing Total Facilities Management business based in Leeds and are looking for an experienced and motivated Helpdesk Manager to lead our FM helpdesk function.\\n This is a key role within the business, suited to someone who is outgoing, confident in their own judgement, and proactive in improving the way things are done. You’ll be trusted to take ownership of the helpdesk operation and drive continuous improvement across systems, processes, and customer experience.\\n\\n Key Responsibilities \\nManage the day-to-day operation of the FM helpdesk within a TFM environment \\nLead, motivate, and support helpdesk staff to deliver excellent service \\nAct as the main point of contact for client queries and escalations \\nMonitor performance against SLAs and KPIs \\nIdentify opportunities to improve workflows, systems, and processes \\nWork closely with engineers, subcontractors, and management teams \\nEnsure accurate logging, tracking, and closure of reactive and planned works About You \\nProven experience managing or supervising a helpdesk within Facilities Management ( preferred) \\nOutgoing, confident, and comfortable dealing with clients and internal teams \\nAble to think for yourself and take initiative rather than waiting for instruction \\nStrong organisational and problem-solving skills \\nPassionate about improving processes and driving efficiency \\nComfortable working in a fast-paced, service-driven environment What We Offer \\nSalary of £35,000 per annum \\nLeeds-based role within a growing TFM business \\nOpportunity to make a real impact and shape how the helpdesk operates \\nSupportive management team and room for progression If you’re a hands-on Helpdesk Manager who enjoys improving systems, leading people, and delivering a high-quality FM service, we’d love to hear from you.\\n\\n#eng1